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- Tasks: Be the go-to person for customer queries via phone, email, and chat.
- Company: Join Utility Bidder, a leader in energy consultancy helping clients save on energy costs.
- Benefits: Enjoy 33 days holiday, paid birthday leave, and ongoing training opportunities.
- Why this job: Make a positive impact on clients while working in a supportive and dynamic environment.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: This is a maternity cover role based in Manchester with a salary of £27,000 per annum.
The predicted salary is between 18000 - 36000 £ per year.
Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.
We are currently looking for a Customer Service Advisor - Maternity Cover to join our team in Manchester. This role is essential in maintaining our high standards of customer care during the maternity leave of our current advisor.
Job Responsibilities:- Serve as the main point of contact for customer queries via phone, email, and chat
- Provide detailed information about energy contracts and address any client concerns
- Efficiently resolve customer issues to enhance their experience with our services
- Keep accurate records of customer communications and update client information
- Work collaboratively with internal teams to ensure customer satisfaction
- Contribute to process improvements based on customer feedback
Join us if you're enthusiastic about delivering outstanding customer service and are keen to make a positive impact on our clients' experiences!
Qualifications:- Prior experience in customer service or a similar role is desirable
- Excellent communication and interpersonal skills
- Strong problem-solving skills and a customer-centric outlook
- Capability to thrive in a dynamic work environment
- Familiarity with CRM systems and basic computer literacy is advantageous
- A proactive attitude and enthusiasm for learning
Base salary £27,000 per annum (37.5 hours per week)
Ongoing training and development including extensive 1:1 coaching and group sessions.
33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
Paid birthday leave.
Employee Assistance Programme – with 24/7 access to a Remote GP
Cycle to Work Scheme & Tech Scheme
Pension Scheme
Life assurance cover
Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Customer Service Advisor - Maternity Cover employer: Utility Bidder
Contact Detail:
Utility Bidder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Maternity Cover
✨Tip Number 1
Familiarise yourself with the energy consultancy industry. Understanding the basics of energy contracts and efficiency can help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with friends or family can prepare you for the variety of interactions you'll face as a Customer Service Advisor.
✨Tip Number 3
Get comfortable with CRM systems. If you have access to any CRM software, take some time to explore its features. This will not only boost your confidence but also show your proactive attitude during the interview.
✨Tip Number 4
Research Utility Bidder's values and recent achievements. Being able to discuss how your personal values align with the company's mission during your interview can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - Maternity Cover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for customer service and your ability to resolve issues effectively. Mention specific examples from your past experiences that demonstrate your problem-solving skills and customer-centric approach.
Highlight Relevant Skills: In your CV, emphasise skills that are particularly relevant to the role, such as communication, interpersonal skills, and familiarity with CRM systems. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Utility Bidder
✨Know the Company
Before your interview, take some time to research Utility Bidder. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will reflect your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
