Sales Support Co-ordinator in Leicester

In this role you\’ll be key to the success of our Sub-Broker Sales team. You\’ll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long‑term relationships.

What you’ll be doing

• Coordinating contract submission, validation and handover to sales operations, ensuring accuracy and right first‑time standards
• Acting as a liaison between sub‑brokers and internal teams including Sales Operations, Compliance, QA, Finance and Supplier Relations
• Supporting commission processes by ensuring accurate tracking, validation and resolution of commission‑related queries
• Maintaining accurate and up‑to‑date records in CRM systems (Salesforce) and other tracking tools
• Identifying risks, issues or opportunities within the sub‑broker channel and proactively recommending improvements
• Supporting the implementation of new products, processes, pricing or regulatory changes within the channel
• Ensuring all activity complies with GDPR, Ofgem regulations and internal governance frameworks
• Contributing to team meetings, channel reviews and continuous improvement initiatives

Requirements

• Minimum of 12 months administration experience
• A passion for exceptional customer service
• An assertive, resilient self‑starter
• Highly organised, with excellent attention to detail
• Proficient with Excel, PowerPoint and Word
• A proactive attitude towards continuous improvement
• Energy sector knowledge highly desirable (training will be provided)

Benefits

• Base salary £24,000 – £26,000 per annum (37.5 hours per week)
• Ongoing training and development including extensive 1:1 coaching and group sessions
• 33 days holiday (including bank holidays) – with the opportunity to buy & sell holidays
• Paid birthday leave
• Employee Assistance Programme – 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension scheme
• Life assurance cover

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative

Industries

IT Services and IT Consulting

Equal Employment Opportunity Statement

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.