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- Tasks: Support our Sub-Broker Sales team by resolving queries and handling admin tasks.
- Company: Join Utility Bidder, a forward-thinking company in the energy sector.
- Benefits: Enjoy 33 days holiday, paid birthday leave, and ongoing training opportunities.
- Why this job: Be part of a dynamic team that values exceptional customer service and personal growth.
- Qualifications: 12 months admin experience and proficiency in Excel required; energy sector knowledge is a plus.
- Other info: We promote equal opportunities and value diversity in our workforce.
The predicted salary is between 26000 - 36400 £ per year.
In this role you\’ll be key to the success of our Sub-Broker Sales team. You\’ll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long term relationships.
What you\’ll be doing:
- Co-ordinating and resolving sub-broker queries after onboarding – this includes using MS Excel to gather and analyse data, and producing and delivering training based on trend analysis
- Performing quality checks of sub-broker deals – using our Customer Relationship Management (CRM) software Salesforce to capture data which will build up trends and enable us to support brokers in submitting deals which are right first time
- Providing after sales support – brokers have lots questions including issues with submissions, understanding supplier requests and supporting their customers with complex deals
- Supporting the Admin and Broker teams with any ad-hoc activities that are needed, including bespoke requests, returns, objections and pre-credit checks on various suppliers
- Reporting on broker quality key performance indicators (KPIs) and mistakes, supporting brokers with their ad-hoc learning needs
- Performing audits on sales placed by brokers on a regular schedule
- Minimum of 12 months administration experience
- A passion for exceptional customer service
- An assertive, resilient self-starter
- Highly organised, with excellent attention to detail
- Proficient with Excel Skills, Powerpoint and Word
- A Proactive attitude towards continuous improvement
- Energy Sector knowledge highly desirable (although training will be provided)
- Base salary £26,000 per annum (37.5 hours per week)
- Ongoing training and development including extensive 1:1 coaching and group sessions
- 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays
- Paid birthday leave
- Employee Assistance Programme – with 24/7 access to a Remote GP
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life assurance cover
Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Utility Bidder Recruitment Agency Policy
Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.
Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.
We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.
Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.
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Sub-Broker Sales Support employer: Utility Bidder LTD
Contact Detail:
Utility Bidder LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sub-Broker Sales Support
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for this role. Understanding how to navigate and utilise CRM software will give you an edge in demonstrating your readiness to support the Sub-Broker Sales team effectively.
✨Tip Number 2
Brush up on your Excel skills, particularly in data analysis and trend reporting. Being able to showcase your proficiency in Excel during discussions can highlight your ability to handle the administrative tasks required in this position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond to assist clients, as this role heavily relies on building long-term relationships with brokers.
✨Tip Number 4
Research the energy sector and current trends. Even though training will be provided, having a foundational understanding of the industry will demonstrate your proactive attitude and genuine interest in the role.
We think you need these skills to ace Sub-Broker Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your administration experience and customer service skills. Emphasise any relevant experience with MS Excel, Salesforce, or the energy sector, as these are key for the Sub-Broker Sales Support role.
Craft a Strong Cover Letter: In your cover letter, express your passion for exceptional customer service and your proactive attitude towards continuous improvement. Mention specific examples of how you've built long-term relationships in previous roles.
Showcase Relevant Skills: Clearly outline your proficiency in Excel, PowerPoint, and Word in both your CV and cover letter. Provide examples of how you've used these tools to analyse data or support teams in past positions.
Highlight Your Organisational Skills: Demonstrate your organisational abilities by providing examples of how you've managed multiple tasks or projects simultaneously. This is crucial for supporting the Admin and Broker teams effectively.
How to prepare for a job interview at Utility Bidder LTD
✨Showcase Your Customer Service Skills
Since this role is all about supporting sub-brokers, it's crucial to demonstrate your passion for exceptional customer service. Prepare examples of how you've successfully handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Excel and CRM Software
As you'll be using MS Excel and Salesforce regularly, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in data analysis and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve a complex issue or support a team member, and be prepared to explain your thought process and actions.
✨Research the Energy Sector
While training will be provided, having a basic understanding of the energy sector can set you apart. Familiarise yourself with current trends and challenges in the industry to show your proactive attitude towards continuous improvement.
