At a Glance
- Tasks: Manage customer registrations and resolve queries in a fast-paced environment.
- Company: Join a dynamic team at Luxion Group, focused on customer service excellence.
- Benefits: Enjoy competitive salary, bonus scheme, health care, and 25 days annual leave.
- Other info: Access to training, wellbeing support, and opportunities for career growth.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
Are you a fast learner with a keen eye for detail and a passion for delivering great customer service? Do you enjoy problem solving, managing multiple tasks, and working in a fast-paced environment where no two days are the same? We are looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast-paced role where you'll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.
The Role
- As a Registrations Analyst, you'll be responsible for managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs.
- You’ll work closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish.
- This role would suit someone who is highly organised, a strong communicator, and confident managing multiple tasks at once.
- You’ll also support wider business functions during peak periods and help maintain high service standards across the team.
Who Are We Looking For?
- We’re open to candidates from a variety of backgrounds, and experience within the energy industry isn’t essential.
- We’re looking for someone proactive, organised, and confident using their initiative in a fast-paced environment.
- You’ll ideally have experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills.
- Strong communication skills, attention to detail and the ability to learn new systems and processes are key to succeeding in this role.
- Most importantly, you’ll be proactive, self-sufficient and focused on delivering the best experience for the customer every time!
The Important Things!
- Bonus Scheme: made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development: we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways: we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off: our staff have 25 days annual leave plus bank holidays.
- Wellbeing App: we provide access to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme: we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations.
- Employee Assistance Programme: giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages: we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back: we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service: we pay twice your annual salary to your designated next of kin.
- Pension: we contribute 4% of your salary when you contribute 5%.
Registrations Analyst employer: Utilita
Utilita is an exceptional employer that prioritises both employee success and environmental sustainability. With a vibrant work culture that encourages personal growth and offers uncapped commission opportunities, employees can thrive while making a meaningful impact in the community. Located in Oxford, our team enjoys flexible working patterns and the chance to be part of the UK's largest prepayment energy supplier, where every conversation contributes to a greener future.
