At a Glance
- Tasks: Manage customer registrations and resolve queries in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days annual leave from day one.
- Other info: Opportunities for skills development and exciting giveaways throughout the year.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 27976 - 27976 £ per year.
Are you a fast learner with a keen eye for detail and a passion for delivering great customer service? Do you enjoy problem solving, managing multiple tasks, and working in a fast-paced environment where no two days are the same? We are looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast-paced role where you'll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.
The Role
As a Registrations Analyst, you'll be responsible for managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs. You'll work closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish. This role would suit someone who is highly organised, a strong communicator, and confident managing multiple tasks at once. You'll also support wider business functions during peak periods and help maintain high service standards across the team.
Who Are We Looking For?
We are open to candidates from a variety of backgrounds, and experience within the energy industry isn't essential. We are looking for someone proactive, organised, and confident using their initiative in a fast-paced environment. You'll ideally have experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills. Strong communication skills, attention to detail, and the ability to learn new systems and processes are key to succeeding in this role. Most importantly, you'll be proactive, self-sufficient, and focused on delivering the best experience for the customer every time!
The Important Things!
- Bonus Scheme made up of a business element and demonstrating our three core values: Smart, Fairness, and Sustainability.
- Skills Development - we want our staff to build up and grow their careers with us. To help with this, we offer training to help you achieve your goals.
- Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle, and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus.
Registrations Analyst in London employer: Utilita
Utilita is an exceptional employer that prioritises both employee success and environmental sustainability. With a vibrant work culture that encourages personal growth and offers uncapped commission opportunities, employees can thrive while making a meaningful impact in the community. Located in Oxford, our team enjoys flexible working patterns and the chance to be part of the UK's largest prepayment energy supplier, where every conversation contributes to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Registrations Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Utilita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Utilita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registrations Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Utilita:Your cover letter is your chance to shine! Tell us why you want to work at Utilita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Utilita!
How to prepare for a job interview at Utilita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
