At a Glance
- Tasks: Lead the contact centre reporting function and transform data into actionable insights.
- Company: Join a dynamic team at Luxion Group, focused on innovation and growth.
- Benefits: Enjoy 25 days annual leave, health care schemes, and exclusive discounts.
- Other info: Access to training, wellbeing resources, and opportunities for community involvement.
- Why this job: Shape the future of reporting in a fast-paced environment and drive continuous improvement.
- Qualifications: Experience in reporting, analytics, and leadership within a contact centre setting.
The predicted salary is between 37338 - 44962 £ per year.
Contact Centre Reporting Manager
Role
Contact Centre Reporting Manager
Location
Chandlers Ford
Salary
£44,639 Are you a data-driven leader with a passion for transforming information into insight?
Do you thrive on developing reporting solutions, driving continuous improvement, and helping stakeholders make smarter decisions through data?
If you have experience leading reporting teams, leveraging tools such as Power BI and SQL, and creating a culture of data-driven decision-making, we'd love to hear from you.
Were looking for an analytical and commercially minded Contact Centre Reporting Manager to lead and develop our reporting function.
This is an exciting opportunity to shape how data is used across the contact centre, ensuring stakeholders have access to accurate, timely, and actionable insights that support operational performance and strategic decision-making.
The Role
You'll lead the contact centre reporting function, delivering accurate, timely, and insightful reporting that supports operational performance and strategic decision-making.
Using your analytical expertise, you'll turn complex data into actionable insights that help drive continuous improvement across the group.
You'll take ownership of reporting frameworks, dashboards, and systems, ensuring data integrity while identifying opportunities to automate processes, improve efficiency, and introduce innovative reporting solutions.
Working closely with stakeholders across the group, you'll provide meaningful performance insights that enhance customer experience and operational effectiveness.
You'll also play a key role in developing analytical capability within the team, helping colleagues maximise the value of reporting tools and data-driven decision-making.
This is an exciting opportunity to shape the future of reporting within a fast-paced contact centre environment.
- What Were Looking For
- Proven experience in a reporting, analytics, or business intelligence role, ideally within a contact centre or customer service environment.
- Strong experience producing and interpreting operational performance metrics.
- Advanced proficiency in reporting and analytics tools, including Power BI, Excel, and SQL.
- Experience managing reporting systems, databases, and performance dashboards.
- Strong analytical and problem-solving skills with the ability to turn data into actionable insights.
- Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
- Previous leadership experience, including coaching and developing team members.
- The Important Things! (FYI Benefits available from your first day!)
- Skills Developmentwe want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways!we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastleand Birmingham!As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time offwe all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing Appyour wellbeing isvery importantto us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme we know taking care of yourself costs.
So, we partner with BHSF on a cashback scheme that provides money back on services such asdental, eye care and treatments including MRI scans and diagnostics health consultations.?This can also be enhanced to cover your partner and children.
- Employee Assistance Programmegiving you access to a dedicated GP line making a?GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusivepackageswe have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back-we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in servicewe pay twice your annual salary to your designated next of kin, sotheydonthavetoworry about costs at such a distressing time.
- Pension Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
- The Luxion Groupcomprisesof the following companies
Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
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Contact Centre Reporting Manager in Eastleigh employer: Utilita
Utilita is an exceptional employer that prioritises both employee success and environmental sustainability. With a vibrant work culture that encourages personal growth and offers uncapped commission opportunities, employees can thrive while making a meaningful impact in the community. Located in Oxford, our team enjoys flexible working patterns and the chance to be part of the UK's largest prepayment energy supplier, where every conversation contributes to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Reporting Manager in Eastleigh
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Utilita!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Contact Centre Reporting Manager in Eastleigh
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Utilita, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Utilita
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Utilita’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
