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- Tasks: Help customers with energy-saving advice and support sustainability initiatives in your community.
- Company: Join Utilita Energy, a leader in fair and flexible energy services since 2003.
- Benefits: Enjoy 25 days' leave, private healthcare, mental wellbeing support, and exclusive discounts.
- Why this job: Make a real difference while building a career in sustainability and community engagement.
- Qualifications: A passion for helping others and great communication skills are essential.
- Other info: Gain an ISEP qualification and participate in local green initiatives.
The predicted salary is between 22000 - 29000 £ per year.
Job Title: Energy Expert
Location: West Bromwich Hub
Salary: £26,208 per annum
Hours: 40 hours per week Monday – Saturday
Join Us as an Energy Expert in our West Brom Hub – Empowering People & Supporting Sustainability
Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join ourWest Bromwich Energy Hubteam, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing:
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services
Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For:
- A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
- A passion for helping people and making a difference
- Great communication skills across all channels
Ready to power up your career while powering down our carbon footprint?
Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Utilita
As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier.
But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
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Energy Expert employer: Utilita Field Services Limited
Contact Detail:
Utilita Field Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Expert
✨Tip Number 1
Familiarise yourself with the latest trends in sustainability and energy efficiency. Being knowledgeable about current eco-friendly practices will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Engage with local community initiatives related to energy conservation or sustainability. This hands-on experience can provide you with valuable insights and demonstrate your commitment to making a difference in your community.
✨Tip Number 3
Practice your communication skills by explaining complex energy concepts in simple terms. This is crucial for the Energy Expert role, as you'll need to translate technical information for customers effectively.
✨Tip Number 4
Network with professionals in the energy sector through social media platforms like LinkedIn. Building connections can provide you with insider knowledge about the company and potentially lead to referrals.
We think you need these skills to ace Energy Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Energy Expert position. Understand the key responsibilities and required skills, such as customer service and sustainability knowledge, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience related to customer service, community engagement, or sustainability initiatives. Use specific examples to demonstrate how your background aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for sustainability and helping others. Mention why you want to work for Utilita Energy specifically and how you can contribute to their mission of promoting environmental responsibility.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Utilita Field Services Limited
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to environmental responsibility.
✨Communicate Clearly and Effectively
Since the role involves translating technical information into everyday language, practice explaining complex concepts simply. Use examples from your past experiences to showcase your communication skills.
✨Demonstrate Customer Care Skills
Prepare to discuss how you have provided excellent customer service in previous roles. Highlight specific instances where you went above and beyond to help customers, as this aligns with the company's focus on community support.
✨Research the Company and Its Values
Familiarise yourself with Utilita's mission and core values of Fairness, Smart, and Sustainability. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.