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- Tasks: Lead a team to recover outstanding balances and manage pre-disconnection visits.
- Company: Utilita, the UK's first energy company focused on smart technology and sustainability.
- Benefits: Competitive salary, 25 days leave, private healthcare, and a structured bonus scheme.
- Why this job: Join a mission-driven company that empowers customers and champions sustainability.
- Qualifications: Experience in revenue protection processes and leadership skills.
- Other info: Dynamic work environment with clear career development opportunities and a focus on diversity.
The predicted salary is between 29520 - 36900 £ per year.
Location: Remote/ Chandlers Ford
Salary: £29,520 - £36,900 PA
Hours: 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
Do you have experience with Revenue protection processes? Are you an experienced leader who enjoys managing a team? If so, we have a great opportunity for you to develop your career and join our credit risk team as a Warrant Recovery Team Leader.
What does this role involve?
As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers. You will oversee the end-to-end management of pre-disconnection visits (PDV’s) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customer's property to recover outstanding debt.
Day to day, you will:
- be an escalation point for internal & external stakeholders;
- provide training & development to staff to help them reach their potential;
- ensure all tasks are completed within agreed SLA’s.
Who are we looking for?
You will have a good understanding of Utilita and revenue protection processes to be a point of escalation for the team; where you can understand and resolve complex issues and queries. You will be approachable, adaptable and willing to roll up your sleeves when needed. Previous experience in a leadership position would be desirable. Your role might involve having access to some sensitive information, so you’ll most likely need to go through some enhanced security vetting.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, free on site gym, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.
About Us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Warrant Recovery Team Leader employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warrant Recovery Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Warrant Recovery Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Utilita and their revenue protection processes. Show us you understand their mission and values, and how you can contribute to their goals. Tailor your answers to reflect their focus on fairness and sustainability.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you've successfully managed a team or resolved complex issues. We want to see how you can lead the Warrant Recovery Team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Utilita and being part of our mission to empower customers.
We think you need these skills to ace Warrant Recovery Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warrant Recovery Team Leader role. Highlight your experience with revenue protection processes and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Utilita. Be genuine and let your personality come through – we love authenticity!
Showcase Your Leadership Skills: As a team leader, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams in the past, resolved conflicts, or trained staff. We want to know how you can inspire and develop your future team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Make sure you brush up on Utilita's revenue protection processes and smart technology. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the company's mission and values.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you've faced and how you resolved them. This will demonstrate your ability to manage a team effectively and handle escalations.
✨Be Approachable and Adaptable
Utilita values an inclusive culture, so be ready to show your personality! Share experiences where you’ve been adaptable or approachable in tough situations. This will highlight your fit within their team-oriented environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their sustainability goals or how they support employee development. This shows your genuine interest and helps you assess if the company aligns with your values.
