At a Glance
- Tasks: Investigate and resolve smart meter issues while engaging with customers.
- Company: Utilita, the UK's first energy company focused on smart technology.
- Benefits: Competitive salary, bonus scheme, 25 days leave, and private healthcare.
- Other info: Join a diverse team with excellent career growth opportunities.
- Why this job: Make a real impact in energy efficiency and sustainability.
- Qualifications: Qualified Dual Fuel Smart Meter Engineer with relevant experience.
Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
Are you a qualified Dual Fuel Smart Meter Engineer? Do you enjoy solving complex Smart Meter issues? If so, we have a great opportunity for you to join our award-winning Field Services team as a Revenue Protection Smart Meter Engineer.
What does this role involve?
- Representing our Revenue Protection team, you will attend domestic and commercial properties to investigate and resolve smart meter alerts and safety issues.
- Your day-to-day responsibilities will include:
- Engaging with customers at pre-warrant and warrant appointments;
- Discussing repayment options and agreeing suitable resolutions;
- Installing and exchanging smart meters when required;
- Collaborating with internal teams to ensure all outcomes are compliant.
Who are we looking for?
The successful candidate will hold CMA1/CCN1 or equivalent, MET1, MOCOPA (single phase, single off multi, multi rate), along with previous experience as a Smart Meter Engineer. 3-Phase and Medium pressure qualifications would be desirable but not essential. You will thrive in a team-focused environment where clear communication, flexibility and resilience are key. With no two days the same, you'll enjoy adapting to new challenges and making a real impact.
Your role will involve having access to our customer's homes, so you'll need to go through some enhanced security vetting.
The Important Things!
- Join a company that truly invests in you.
- Enjoy a structured bonus scheme, clear career and development opportunities.
- Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services.
- Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day.
- Plus, benefit from a generous pension contribution.
We're more than a workplace; we're a place to thrive.
About us: Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Our employees, just like our customers, come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
