At a Glance
- Tasks: Coach and mentor frontline customer support agents while engaging directly with customers.
- Company: Join Luxion Group, a company committed to sustainability and diversity.
- Benefits: Enjoy 25 days' leave, private healthcare, and exclusive discounts.
- Other info: Dynamic role with clear career growth opportunities and a focus on personal development.
- Why this job: Make a real impact by shaping high-performing teams in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a full UK driving licence required.
Location: London
Salary: £31,443, plus uncapped commission
Hours: 40 hours per week, Monday - Friday
Luxion Group is looking for a driven and experienced Field-Based Mentor to support and develop our Frontline Customer Support agents across the London area. This is a field-based role where you'll engage directly with customers while also coaching and mentoring new and existing team members. You'll play a key role in shaping high-performing agents and ensuring a customer-first mindset across your region.
What part can you play in making a difference?
- As part of our Field Sales team, you will be the first point of contact for our door-to-door agents.
- Following a new agent training period, you will be supporting, coaching, and developing the agents for their first four weeks with us.
- As a Mentor you will conduct 1-2-1's with new and existing agents, identify and implement development plans to ensure our agents exceed their targets.
- You will liaise with your Area Sales Manager on individual and team performances and deputise in their absence.
What do we need from you?
- As an experienced sales individual with a door-to-door background, you will be approachable and adaptable and willing to roll up your sleeves when needed.
- You will need to be a good communicator both verbally and written, with the ability to manage and prioritise your own workload.
- A full UK driving licence is required due to the travel requirements.
- A work vehicle is provided, for business use only.
The Important Things!
Join a company that truly invests in you. Enjoy clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace, we're a place to thrive.
About us
At Luxion Group, we prioritise smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference.
Our employees, just like our customers, come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Mentor (South) in Victoria employer: Utilita Energy
Luxion Group is an exceptional employer that prioritises the growth and well-being of its employees, offering clear career development opportunities and a supportive work culture. With benefits such as 25 days of leave, private healthcare, and mental wellbeing support, alongside a commitment to diversity and inclusion, working as a Mentor in London means being part of a team that values your contributions and encourages you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (South) in Victoria
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people you know, the better your chances of landing that mentor role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly articulate your experience and how it aligns with the role. Think about specific examples where you've successfully coached or mentored others.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Luxion Group, and express your interest in potential opportunities. Show them you’re eager to contribute!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Mentor (South) in Victoria
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Mentor role. Highlight your door-to-door sales experience and any coaching or mentoring you've done. We want to see how you can shape high-performing agents!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about mentoring and how you can contribute to our customer-first mindset. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand Luxion Group's mission and values. Familiarise yourself with their customer-first approach and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Coaching Skills
As a Mentor, you'll be supporting and developing agents. Prepare examples of how you've successfully coached or mentored others in the past. Be ready to discuss specific strategies you used to help them exceed their targets, as this will highlight your suitability for the role.
✨Communicate Clearly
Since good communication is key for this position, practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions. This will demonstrate your strong verbal skills and ability to engage effectively with others.
✨Be Ready to Roll Up Your Sleeves
The job requires adaptability and a hands-on approach. Think of instances where you've had to step in and support your team during busy times. Sharing these experiences will illustrate your willingness to get involved and help out wherever needed, which is crucial for a field-based role.
