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- Tasks: Help customers with their energy queries and provide top-notch service.
- Company: Utilita is the UK's first energy company focused on smart technology and sustainability.
- Benefits: Enjoy a bonus scheme, career progression, 25 days off, and wellness support from day one!
- Why this job: Join a diverse team making a real impact on energy usage and sustainability.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Work remotely after initial training and enjoy fun competitions for show tickets!
The predicted salary is between 19900 - 25000 £ per year.
Job Title: Customer Care Agent
Location: Remote/ Chandlers Ford
Salary: £24,960
Hours: Monday – Friday (shift pattern: 08:00 – 17:00 or 09:00 – 18:00)
Click here for our Careers & Life at Utilita pages
Established in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries.
To ensure you received all the necessary training and support this role will require you to be on site full time in our Chandlers Ford head office for a minimum of 6 weeks. After this time there is the opportunity to work on a hybrid basis.
What does this role involve?
As a Customer Care Agent, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution.
Day to day, you will;
- manage customer accounts by updating and maintaining customer information by entering relevant / required information into the systems;
- liaise with other departments to resolve customer queries;
- investigate, record and resolve customer inquiries or complaints about the product or services provided;
- action inquiries raised from other departments and customer service advisors.
Who are we looking for?
You will have:
- excellent communication skills both written and verbal;
- a passion for delivering exceptional customer service;
- an inquisitive mindset, with excellent questioning skills, to help you understand the issue;
- excellent time management skills and be able to work well under pressure and prioritise your own workload.
You will be a driven individual with a passion for being Customer first, and a want to progress within a thriving business.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension – we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Utilita Energy | Customer Care Agent employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilita Energy | Customer Care Agent
✨Tip Number 1
Familiarize yourself with Utilita's core values: Fairness, Smart, and Sustainability. During your interactions, whether in interviews or networking, emphasize how your personal values align with these principles to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will help you illustrate your problem-solving skills and your passion for delivering exceptional service.
✨Tip Number 3
Research Utilita's innovative approach to energy management and smart technology. Being knowledgeable about their services and how they empower customers can give you an edge in discussions and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your time management skills and how you prioritize tasks under pressure. Since the role requires handling multiple customer inquiries, demonstrating your ability to stay organized and efficient will be crucial.
We think you need these skills to ace Utilita Energy | Customer Care Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Agent at Utilita. Highlight your relevant experience in customer service and how it aligns with their mission to provide exceptional service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the job description. Emphasize your communication skills, time management abilities, and any experience you have in resolving customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your inquisitive mindset. Use specific examples from your past experiences to demonstrate how you can contribute to Utilita's goal of helping customers use less energy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Care Agent.
How to prepare for a job interview at Utilita Energy
✨Show Your Passion for Customer Service
Utilita is all about delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to their core values.
✨Demonstrate Your Communication Skills
As a Customer Care Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your ability to handle inquiries effectively.
✨Highlight Your Problem-Solving Abilities
Utilita values an inquisitive mindset. Be ready to discuss how you approach problem-solving and provide examples of how you've successfully resolved customer issues in the past. This will show that you can think critically under pressure.
✨Research Utilita's Values and Mission
Familiarize yourself with Utilita's mission to promote sustainability and energy efficiency. During the interview, mention how these values resonate with you and how you can contribute to their goals as a Customer Care Agent.
