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- Tasks: Lead product management for CRM and customer journey, driving innovation and performance.
- Company: Join Procode IT, a dynamic software company transforming the energy sector since 2006.
- Benefits: Enjoy remote work, a bonus scheme, 25 days leave, and health care perks from day one!
- Why this job: Be part of an inclusive culture that values diversity and empowers you to make a real impact.
- Qualifications: Bring your extensive experience in CRM systems and product management to drive success.
- Other info: Opportunity for career progression and involvement in community volunteering initiatives.
The predicted salary is between 74814 - 84059 £ per year.
Location: Remote / Chandler's Ford
Salary Range: £74,814 - £84,059 + 15% Bonus Scheme
Are you an experienced Product Manager with a background of managing CRM focused products and the customer journey? If so, this could be the role for you!
About us: We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.
What does this role involve?
- You will be working closely with our customer team, modernising our current products and services, as well as managing new products.
- You will be responsible for the value and viability risks for a product and is overall accountable for the product's outcomes.
- You will monitor all aspects of a product's performance to inform the product roadmap as well as be accountable for the ownership of the product backlogs by prioritising the needs of the business.
- You will conduct market research and competitive analysis to identify opportunities and threats, as well as gather customer insights to inform product decisions.
Who are we looking for?
Your extensive commercial Product Management experience of CRM systems and the Customer Journey will provide you with the platform to be successful in this role. Your willingness to take accountability for the products outcomes will empower you to deliver value to the team. Your previous experience of conducting competitor analysis and identifying opportunities and threats will allow you to deliver bigger and better products to our customers.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Benefits - available from day one!
- Bonus Scheme, made up of personal and company elements.
- Career progression, we’re an expanding organisation.
- 25 days annual leave plus bank holidays.
- Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%.
- The opportunity to win tickets to major outdoor events including gigs and shows at arenas around the UK.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We offer all our staff a paid volunteering day every year, plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
Senior Product Manager (CRM and Customer Journey) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager (CRM and Customer Journey)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM systems and customer journey management. Being knowledgeable about current technologies and methodologies will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the energy and utilities sector. Engaging with industry peers can provide valuable insights and connections that may enhance your application and demonstrate your commitment to the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed CRM products and improved customer journeys in your previous roles. Real-life case studies can showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Research Utilita Energy and Procode IT thoroughly. Understanding our mission, values, and recent projects will allow you to tailor your conversations and show how your vision aligns with ours.
We think you need these skills to ace Senior Product Manager (CRM and Customer Journey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM systems and managing customer journeys. Use specific examples that demonstrate your success in these areas, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving customer experiences and how your background aligns with the company's mission. Mention specific projects or achievements that showcase your product management skills.
Showcase Relevant Skills: Emphasise your skills in market research, competitive analysis, and product performance monitoring. These are crucial for the role, so provide concrete examples of how you've applied these skills in previous positions.
Highlight Cultural Fit: Utilita Energy values diversity and inclusion. In your application, mention how you can contribute to an inclusive workplace and share any experiences that demonstrate your commitment to these values.
How to prepare for a job interview at Utilita Energy
✨Understand the Company Culture
Before your interview, take some time to research Utilita Energy and Procode IT. Understand their mission, values, and the importance they place on customer experience. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your CRM Expertise
Be prepared to discuss your previous experience with CRM systems in detail. Highlight specific projects where you managed CRM-focused products and how you improved the customer journey. Use metrics to showcase your impact.
✨Prepare for Market Analysis Questions
Since the role involves conducting market research and competitive analysis, be ready to discuss your approach to identifying opportunities and threats in the market. Consider bringing examples of past analyses you've conducted and how they influenced product decisions.
✨Demonstrate Accountability
The job requires taking accountability for product outcomes. Be ready to share examples from your past where you took ownership of a project or product, faced challenges, and how you ensured successful outcomes. This will show your potential employer that you are proactive and responsible.
