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- Tasks: Investigate and resolve revenue threats while supporting the recovery of outstanding payments.
- Company: Utilita, a pioneering energy company focused on sustainability and customer empowerment.
- Benefits: Competitive salary, bonus scheme, 25 days leave, health care, and career progression.
- Other info: Inclusive culture with opportunities for personal growth and community involvement.
- Why this job: Join a dynamic team making a real impact in energy efficiency and customer support.
- Qualifications: Experience in revenue protection processes and strong analytical skills.
Location: Chandlers Ford / Hybrid
Salary: £27,976 per annum
Hours: 40 hours per week Monday - Friday
Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
Do you have previous experience on a revenue protection process, including handling debt warrants? Are you skilled at identifying, investigating, and resolving revenue threats both internally and externally? If so, we have a great opportunity to join our Credit Risk team and we want to hear from you!
What does this role involve?
- Working as part of the Revenue Protection team, you will investigate and support with the recovery of outstanding monies owed to Utilita. This includes liaising with customers, internal departments and third parties in relation to meters.
- Day to day, you will case manage raised enquiries regarding customer meters, which have abnormal activity alerts.
- You will use Utilita and third-party systems to identify potential fraud.
- You will work closely with third party warrant agencies to manage and resolve daily issues related to warrants.
Who are we looking for?
- You will have a strong knowledge of revenue protection processes, with the ability to proactively identify and implement improvements.
- You will have a methodical approach and be able to follow processes to make logical decisions.
- You will have an inquisitive and curious nature, along with a keen eye for detail, to understand and correct any anomalies.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
- Bonus Scheme: We offer a structured bonus scheme which is made up of personal and business elements.
- Career progression: We want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Win tickets: We run exciting competitions to win tickets to shows across the country at our sponsored arenas.
- Time off: We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing: We give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme: This includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme: Giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages: We have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back: We offer all our staff a paid volunteering day every year to give back to the community.
- Death in service: We pay three times your annual salary to your designated next of kin.
- Pension: We contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Revenue Protection Analyst (6 month Fixed Term contract) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Analyst (6 month Fixed Term contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Utilita and understanding their values. Be ready to discuss how your skills in revenue protection align with their mission of sustainability and fairness.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience with debt warrants and fraud detection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Utilita team.
We think you need these skills to ace Revenue Protection Analyst (6 month Fixed Term contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Revenue Protection Analyst role. Highlight any relevant experience you have with revenue protection processes and handling debt warrants. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your inquisitive nature and attention to detail make you a great fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've identified and resolved issues in previous roles. We love candidates who can think critically and implement improvements, so don't hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen to join our team at Utilita!
How to prepare for a job interview at Utilita Energy
✨Know Your Revenue Protection Processes
Make sure you brush up on your knowledge of revenue protection processes before the interview. Be ready to discuss your previous experience handling debt warrants and how you've successfully identified and resolved revenue threats in the past.
✨Show Off Your Investigative Skills
Utilita is looking for someone with a keen eye for detail. Prepare examples of how you've investigated anomalies or abnormal activity alerts in customer meters. Highlight your methodical approach and logical decision-making skills during the conversation.
✨Familiarise Yourself with Utilita's Values
Understanding Utilita's core values—Fairness, Smart, and Sustainability—will help you align your answers with what they stand for. Think about how your personal values and experiences reflect these principles and be ready to share those connections.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and Utilita's future plans. This shows your genuine interest in the position and helps you determine if it's the right fit for you.