Looking for new energy
Job Title: Energy Expert (Part Time)
Location: Leicester
Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week
Hours: Monday – Saturday, Shift rotation basis
Click here for our Careers & Life at Utilita pages
We are looking for people to join us in our Leicester Retail Hub, where you will interact with customers through face to face, telephony, and live chat.
Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What does this role involve?
Our Energy Hubs are located on the high streets, to service customers in the community.
Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking engineer meter installations.
Power Up: Top up customers’ gas and electric meters like a pro.
Energy Whisperer: Share energy efficiency tips and tricks with our valued customers.
Transaction Maestro : Handle PayPoint and Payzone transactions with finesse.
Sales and Service Goals: Work toward targets like a champ.
Utilita Ambassador: Sell our fantastic products to those who need them.
Community Champion: Collaborate with local charities and organisations, making a difference while promoting our charitable foundation, ‘Utilita Giving.’
Adaptability: Whether it’s face-to-face interactions, live chat, or phone support, you’ll be able to seamlessly switch between channels.
Who are we looking for?
You will be a positive and solution focused individual with a can-do attitude, as we strive to resolve all customer queries at first instance.
Your ability to adapt will enable you to move between different customer contact, whether this is face to face, live chat or on the phone supporting as an overflow to our contact centre.
Previous experience in a customer focused role, either face to face or telephony is advantageous.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you?
The Important Things! (FYI Benefits available from your first day!)
About us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \"what you can see, you can save\". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Retail Assistant (Part Time) in Leicester employer: Utilita Energy
Utilita is an exceptional employer located in Leicester, offering a vibrant work culture that champions diversity and inclusivity. With a strong focus on employee growth, we provide comprehensive training programmes and clear career progression pathways, ensuring that every team member can thrive. Our commitment to wellbeing, competitive benefits, and community engagement makes Utilita a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Part Time) in Leicester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Utilita Energy, may even transition seasonal workers into permanent positions if you impress them!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Utilita Energy that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Utilita Energy will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Utilita Energy and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Utilita Energy
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Utilita Energy, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Utilita Energy!
