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- Tasks: Engage with customers via face-to-face, phone, and live chat to resolve inquiries.
- Company: Join a diverse team at our Leith Retail Hub focused on customer service in the energy sector.
- Benefits: Enjoy a paid induction program and flexible part-time hours with a supportive training environment.
- Why this job: Be part of an inclusive culture where you can be your authentic self while helping the community.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Work Monday to Saturday with shift rotations, perfect for students seeking flexible work.
The predicted salary is between 20300 - 25300 £ per year.
Job Description Job Title: Energy Expert (Part Time) Location: Leith Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week Hours: Monday – Saturday, Shift rotation basis We are looking for people to join us in our Leith Retail Hub, where you will interact with customers through face to face, telephony, and live chat. Don’t worry if you don’t have previous experience in the energy industry, as all of this is covered in either our 4-week full time induction at our head office in Chandlers Ford (all expenses paid) or a virtual 6-month training programme that can be completed within your part time hours. This ensures you have all the knowledge and tools to support our customers. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What does this role involve? Our Energy Hubs are located on the high streets, to service customers in the community. Be the Solution: Using our in-house CRM system, your can-do attitude will shine as you tackle customer inquiries head-on, whether it’s about bills, complaints, technical meter stuff, or booking en…
Retail Assistant (Part Time) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Part Time)
✨Tip Number 1
Familiarize yourself with the energy industry basics. Even if you don't have prior experience, understanding common terms and concepts can help you feel more confident during your interactions with customers.
✨Tip Number 2
Practice your customer service skills. Since this role involves face-to-face interactions, telephony, and live chat, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research our company culture and values. Understanding our commitment to diversity and inclusion will not only help you align with our mission but also allow you to express how you can contribute to this environment during your interview.
✨Tip Number 4
Be prepared to discuss your adaptability. Since the role involves a shift rotation and various customer inquiries, showcasing examples of how you've successfully adapted to changing situations in the past can set you apart from other candidates.
We think you need these skills to ace Retail Assistant (Part Time)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Energy Expert position. Understand the key responsibilities and the skills required, especially the importance of customer interaction and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience or skills that align with the role. Even if you lack direct experience in the energy industry, emphasize transferable skills such as customer service, communication, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working in the energy sector and how your background can contribute to their mission of championing diversity and inclusivity.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utilita Energy
✨Show Your Customer Service Skills
Since the role involves interacting with customers face-to-face and through various channels, be prepared to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to empathize with customers.
✨Demonstrate a Can-Do Attitude
The job description emphasizes a 'can-do attitude.' During the interview, express your willingness to tackle challenges and provide solutions. Share instances where you went above and beyond to help a customer or resolve an issue.
✨Familiarize Yourself with the Energy Industry
Even if you don't have prior experience in the energy sector, it’s beneficial to do some research. Understand basic concepts related to energy bills, common customer concerns, and the services offered. This will show your enthusiasm for the role and your commitment to learning.
✨Embrace Diversity and Inclusion
The company values diversity and an inclusive culture. Be ready to discuss how you can contribute to this environment. Share your experiences working with diverse teams or how you’ve supported inclusivity in previous roles.
