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For Companies At a Glance
- Tasks: Manage customer registrations and resolve queries in a fast-paced environment.
- Company: Join the Luxion Group, a dynamic company focused on customer service and innovation.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Access to training, wellbeing support, and a chance to give back through volunteering.
- Why this job: Be part of a team that values your growth and offers exciting competitions and giveaways.
- Qualifications: Strong communication skills and attention to detail are essential; experience in customer service is a plus.
Are you a fast learner with a keen eye for detail and a passion for delivering great customer service? Do you enjoy problem solving, managing multiple tasks, and working in a fast paced environment where no two days are the same? We're looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast paced role where you'll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.
As a Registrations Analyst, you'll be responsible for managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs. You'll work closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish. This role would suit someone who is highly organised, a strong communicator, and confident managing multiple tasks at once. You'll also support wider business functions during peak periods and help maintain high service standards across the team.
We're open to candidates from a variety of backgrounds, and experience within the energy industry isn't essential. We're looking for someone proactive, organised, and confident using their initiative in a fast paced environment. You'll ideally have experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills. Strong communication skills, attention to detail and the ability to learn new systems and processes are key to succeeding in this role. Most importantly, you'll be proactive, self-sufficient and focused on delivering the best experience for the customer every time!
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off - we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App - your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme - we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
- Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service - we pay twice your annual salary to your designated next of kin, so they don't have to worry about costs at such a distressing time.
- Pension - Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
Registrations Analyst employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registrations Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us and our values. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your problem-solving skills! Since the role involves managing customer registrations and resolving queries, be ready to share examples of how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if we're the right fit for you.
We think you need these skills to ace Registrations Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Registrations Analyst role. Highlight your attention to detail, problem-solving skills, and any relevant experience that shows you can handle customer queries effectively.
Showcase Your Skills: Don’t forget to mention your Microsoft Office skills and any experience with managing high volumes of information. We want to see how you can bring your organisational skills to the table!
Be Yourself: Let your personality shine through in your application! We’re looking for someone proactive and confident, so don’t hesitate to show us what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Utilita Energy
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registrations Analyst. Familiarise yourself with customer onboarding processes and think about how you can contribute to delivering excellent customer service.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you resolved customer queries or managed multiple tasks effectively. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment.
✨Brush Up on Your Microsoft Office Skills
Since strong Microsoft Office skills are essential for this role, take some time to practice using Excel, Word, and any other relevant software. Be ready to discuss how you've used these tools to manage data or improve processes in the past.
✨Communicate Clearly and Confidently
During the interview, focus on showcasing your communication skills. Practice articulating your thoughts clearly and confidently. Remember, the ability to convey information effectively is key in this role, especially when liaising with customers and internal teams.