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- Tasks: Lead product management for CRM systems and enhance customer journeys.
- Company: Join a dynamic software company transforming the energy sector since 2006.
- Benefits: Enjoy remote work, a bonus scheme, 25 days leave, and healthcare perks.
- Why this job: Be part of a passionate team focused on customer-centric solutions and innovation.
- Qualifications: Experience in CRM product management and accountability for outcomes required.
- Other info: Diversity and inclusion are at our core; be your authentic self here.
The predicted salary is between 48700 - 57500 £ per year.
Are you an experienced Product Manager with a background in CRM products and the customer journey? If so, this could be the role for you!
About us
We are a dynamic software company established in 2006, focused on helping the energy and utilities sectors improve customer experience and reduce costs through smarter process automation. We value curiosity about the future of technology and a drive to deliver excellent solutions for customers. We offer a diverse and inclusive workplace, aiming to showcase the best in everyone and enable you to be your best. Our promise is to put customers at the heart of everything we do, with a passionate team making customer-centric decisions.
What does this role involve?
- Working closely with the customer team to modernise current products and services, as well as managing new products.
- Being responsible for the value and viability risks of a product and accountable for its outcomes.
- Monitoring product performance to inform the roadmap and owning product backlogs, prioritising business needs.
- Conducting market research and competitive analysis to identify opportunities and threats.
- Gathering customer insights to inform product decisions.
Who are we looking for?
- Experience in commercial Product Management of CRM systems and customer journeys.
- Willingness to take accountability for product outcomes.
- Experience in competitor analysis and opportunity identification.
We champion diversity and an inclusive culture where you can be your authentic self.
Benefits - available from day one!
- Bonus scheme comprising personal and company elements.
- Career progression opportunities.
- 25 days annual leave plus bank holidays.
- Pension scheme with 4% employer contribution on a 5% employee contribution.
- Tickets to major outdoor events and gigs.
- Access to mental wellbeing resources via the Unmind App.
- Paid volunteering day annually and fundraising opportunities.
- Healthcare scheme including dental, eye care, and diagnostics.
- Death in service benefit of twice your annual salary.
- Employee Assistance Programme offering counselling, legal, financial advice, and a GP line.
Product Manager (CRM and Customer Journey) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager (CRM and Customer Journey)
✨Tip Number 1
Familiarise yourself with the latest trends in CRM systems and customer journey management. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can be a great advantage when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage CRM products and improve customer journeys. Be ready to discuss how you’ve successfully handled product outcomes and market research.
✨Tip Number 4
Showcase your passion for customer-centric solutions during your interactions with us. Highlight any initiatives you've led that put customers at the heart of product development, as this aligns perfectly with our values.
We think you need these skills to ace Product Manager (CRM and Customer Journey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Product Management, specifically with CRM systems and customer journeys. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer experiences and your understanding of product management. Mention specific examples of how you've successfully managed products in the past.
Showcase Relevant Experience: In your application, emphasise your experience with market research and competitive analysis. Provide concrete examples of how you've identified opportunities and threats in previous roles.
Highlight Your Accountability: Demonstrate your willingness to take accountability for product outcomes. Share instances where you have successfully managed product backlogs and prioritised business needs to achieve results.
How to prepare for a job interview at Utilita Energy
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems during the interview. Be prepared to discuss specific projects where you improved customer journeys and how your contributions led to measurable outcomes.
✨Demonstrate Accountability
This role requires a strong sense of ownership over product outcomes. Share examples from your past roles where you took responsibility for a product's success or failure, and explain what you learned from those experiences.
✨Prepare for Market Analysis Questions
Expect questions about competitor analysis and market research. Brush up on recent trends in the CRM space and be ready to discuss how you would identify opportunities and threats for the company's products.
✨Emphasise Customer-Centric Thinking
Since the company values putting customers at the heart of everything, prepare to discuss how you've gathered customer insights in the past. Share how these insights influenced your product decisions and led to better customer experiences.
