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- Tasks: Engage with customers door-to-door, promoting energy solutions and providing exceptional service.
- Company: Join Utilita Energy, a company dedicated to fairness and innovation in energy.
- Benefits: Earn a competitive salary plus uncapped commission, with 25 days annual leave.
- Why this job: Make a real impact while helping customers save on energy costs.
- Qualifications: Proven sales experience and strong communication skills are essential.
- Other info: Enjoy perks like event tickets, health care, and a supportive work culture.
The predicted salary is between 26208 - 36700 £ per year.
Location: Oxford (Field Based)
Salary: £26,208 basic plus uncapped commission
Hours: 40 hours per week – Monday to Friday
Do you have a proven track record of exceeding sales targets? Are you the kind of salesperson who puts customer needs first when they’re considering a change of energy provider? This is more than a sales role; it’s your chance to be on the frontline for Utilita Energy.
We are looking for Frontline Customer Support Agents to join our team and generate new prepayment customers. If you thrive in a fast-paced sales environment and want to be part of a team that’s making a real difference, we want to hear from you.
At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.
What you’ll be doing:
- As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers' homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information and booking meter installs.
What We Offer:
- Guaranteed basic salary
- Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission
- Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
- 4-day virtual training induction programme with all equipment & uniform provided
What You’ll Bring:
- We’re looking for someone who’s results-focused, and passionate about delivering exceptional service, this is your chance to make an impact and showcase your skills and experience.
- Proven track record in face-to-face sales environment.
- Confident communicator with strong objection handling.
- Tech savvy and comfortable using a tablet or handheld device.
Here’s Why You’ll Love Working Here:
- Time to Recharge: Enjoy 25 days of annual leave, plus bank holidays, because balance matters.
- Smart Pension: We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.
- Event Perks: Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.
- Health Care That Cares: Dental, eye care, treatments, diagnostics, and consultations.
- Peace of Mind: Our death in service benefit pays 3x your salary to your next of kin.
- 24/7 Support: Access counselling, legal and financial advice, GP services, and more.
- Give Back: Take a paid volunteering day each year and join us in fundraising for causes that matter.
To be successful in this role you will be required to pass a security vetting process. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Frontline Customer Support in Oxford employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Support in Oxford
✨Tip Number 1
Get to know the company inside out! Research Utilita Energy and understand their values, products, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Since this role is all about face-to-face sales, rehearse how you’d introduce yourself and explain the benefits of Utilita’s offerings. The more confident you are, the better you'll connect with potential customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like working at Utilita. They might share valuable insights that can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Utilita family. Let’s get you started on this exciting journey!
We think you need these skills to ace Frontline Customer Support in Oxford
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your proven track record in sales. We want to see how you've exceeded targets in the past, so share specific examples that showcase your success!
Customer-Centric Approach: Since this role is all about putting customers first, let us know how you prioritise customer needs. Share any experiences where you’ve gone above and beyond to help a customer make a smart choice.
Be Tech-Savvy: As you'll be using a tablet or handheld device, mention your comfort level with technology. If you have experience using similar tools, don’t forget to include that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Utilita Energy
✨Know Your Product Inside Out
Before the interview, make sure you understand Utilita Energy's products and services. Familiarise yourself with their benefits and how they can help customers save money and make smarter choices. This knowledge will not only impress your interviewers but also show that you're genuinely interested in helping customers.
✨Showcase Your Sales Success
Prepare specific examples of your past sales achievements. Think about times when you exceeded targets or turned a difficult situation into a sale. Being able to share these stories will demonstrate your results-focused mindset and your ability to thrive in a fast-paced sales environment.
✨Practice Objection Handling
As a Frontline Customer Support agent, you'll need to handle objections confidently. Practice common objections you might face and how you would respond. This will help you feel more prepared and show your interviewers that you can think on your feet and provide exceptional service.
✨Be Tech-Savvy
Since the role involves using tablets and handheld devices, make sure you're comfortable with technology. If you have experience using similar tools, mention it during the interview. If not, take some time to familiarise yourself with basic tablet functions to show that you're ready to adapt and learn.
