At a Glance
- Tasks: Support and develop customer support agents while engaging directly with customers.
- Company: Join Luxion Group, a company that values diversity and sustainability.
- Benefits: Enjoy 25 days leave, private healthcare, and exclusive discounts.
- Other info: Dynamic role with clear career growth and a supportive culture.
- Why this job: Make a real impact by mentoring and shaping high-performing teams.
- Qualifications: Experience in sales and strong communication skills required.
The predicted salary is between 31443 - 31443 £ per year.
Location: London
Salary: £31,443, plus uncapped commission
Hours: 40 hours per week Monday - Friday
Luxion Group is looking for a driven and experienced Field-Based Mentor to support and develop our Frontline Customer Support agents across the London area. This is a field-based role where you’ll engage directly with customers while also coaching and mentoring new and existing team members. You’ll play a key role in shaping high-performing agents and ensuring a customer first mindset across your region.
What part can you play in making a difference?
As part of our Field Sales team, you will be the first point of contact for our door-to-door agents. Following a new agent training period, you will be supporting, coaching, and developing the agents for their first four weeks with us. As a Mentor you will conduct 1-2-1’s with any new and existing agents, identify and implement development plans to ensure our agents exceed their targets. You will liaise with your Area Sales Manager on individual and team performances and deputise in their absence.
What do we need from you?
- As an experienced sales individual with a door-to-door background, you will be approachable and adaptable and willing to roll up your sleeves when needed.
- You will need to be a good communicator both verbally and written, with the ability to manage and prioritise your own workload.
- A full UK driving licence is required due to the travel requirements. A work vehicle is provided, for business use only.
The Important Things!
- Join a company that truly invests in you.
- Enjoy clear career and development opportunities.
- Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services.
- Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day.
- Plus, benefit from a generous pension contribution.
We’re more than a workplace, we’re a place to thrive.
About Us
At Luxion Group, we prioritize smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference.
Our employees, just like our customers come from all walks of life, and we’re fueled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Mentor (South) employer: Utilita Energy
At Luxion Group, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Mentor in London, you will benefit from clear career progression, generous leave, private healthcare, and unique perks like event tickets and volunteering days. Join us in making a meaningful impact while enjoying a culture that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (South)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Utilita Energy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Utilita Energy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mentor (South)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Utilita Energy:Your cover letter is your chance to shine! Tell us why you want to work at Utilita Energy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Utilita Energy!
How to prepare for a job interview at Utilita Energy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
