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- Tasks: Lead a team to recover outstanding balances and manage pre-disconnection visits.
- Company: Utilita, the UK's first energy company focused on smart technology and sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, 25 days leave, private healthcare, and more.
- Other info: Join a diverse team committed to fairness, innovation, and sustainability.
- Why this job: Make a real impact in energy management while developing your leadership skills.
- Qualifications: Leadership experience and understanding of revenue protection processes are preferred.
The predicted salary is between 35000 - 35000 £ per year.
Location: Remote/ Chandlers Ford
Salary: £35,000 Per Annum plus Bonus scheme
Hours: 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
What does this role involve?
As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers. You will oversee the end-to-end management of pre-disconnection visits (PDV’s) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customers' property to recover outstanding debt.
Day to day, you will:
- be an escalation point for internal queries
- provide training
- ensure all tasks are completed within agreed SLA’s.
Who are we looking for?
You will have a good understanding of Utilita and revenue protection processes to be a point of escalation for the team; where you can understand and resolve complex issues and queries. You will be approachable, adaptable and willing to roll up your sleeves when needed. Previous experience in a leadership position would be desirable. Your role might involve having access to some sensitive information, so you’ll most likely need to go through some enhanced security vetting.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, free on site gym, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.
About Us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Warrant Recovery Team leader in Hampshire employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warrant Recovery Team leader in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Warrant Recovery Team Leader role at Utilita. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Utilita's values and mission, especially their focus on fairness and sustainability. Be ready to discuss how your leadership experience aligns with their goals and how you can contribute to their innovative approach.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight times when you've rolled up your sleeves and tackled challenges head-on. Utilita loves approachable leaders who can handle complex issues, so make sure to share relevant examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Utilita and being part of their mission to empower customers and promote sustainability.
We think you need these skills to ace Warrant Recovery Team leader in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warrant Recovery Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Utilita and how your background aligns with our mission. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When filling out your application, make sure to showcase any experience you have in revenue protection or managing teams. We’re looking for someone who can handle complex issues, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Let’s get your application in!
How to prepare for a job interview at Utilita Energy
✨Know Utilita Inside Out
Before your interview, make sure you understand Utilita's mission and values. Familiarise yourself with their approach to energy efficiency and customer service. This will not only show your enthusiasm for the role but also help you align your answers with their core principles.
✨Demonstrate Leadership Skills
As a Warrant Recovery Team Leader, you'll need to showcase your leadership experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved processes in previous roles. Be ready to discuss your management style and how you motivate your team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Think about past experiences where you had to make tough decisions or manage sensitive information, and be prepared to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges, the company's future goals, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.