At a Glance
- Tasks: Manage customer registrations and resolve queries in a fast-paced environment.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days annual leave.
- Other info: Access to skills development, wellbeing support, and volunteering opportunities.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Proactive, organised, and confident in managing multiple tasks.
The predicted salary is between 27976 - 27976 € per year.
Are you a fast learner with a keen eye for detail and a passion for delivering great customer service? Do you enjoy problem solving, managing multiple tasks, and working in a fast paced environment where no two days are the same? We’re looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast paced role where you’ll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.
Responsibilities
- Managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs.
- Working closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish.
- Supporting wider business functions during peak periods and helping maintain high service standards across the team.
Qualifications
- Open to candidates from a variety of backgrounds; experience within the energy industry isn’t essential.
- Proactive, organised, and confident using their initiative in a fast paced environment.
- Experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills.
- Strong communication skills, attention to detail, and the ability to learn new systems and processes are key to succeeding in this role.
- Proactive, self-sufficient, and focused on delivering the best experience for the customer every time!
Benefits
- Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas.
- Time off – 25 days annual leave plus bank holidays.
- Wellbeing App – access to our partnered Unmind App for mental wellbeing support.
- Health care scheme – cashback scheme for services such as dental and eye care.
- Employee Assistance Programme – access to a dedicated GP line, counselling support, legal and financial advice 24/7.
- Exclusive packages – discounted offers for home Sky TV and broadband packages.
- Giving back – a paid volunteering day every year and involvement in various fundraising opportunities.
- Death in service – twice your annual salary paid to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
Registrations Analyst in Hampshire employer: Utilita Energy
Join our dynamic team as a Registrations Analyst in Chandlers Ford, where we prioritise employee growth and well-being. With a strong focus on customer service, you'll thrive in a supportive work culture that values initiative and offers extensive training opportunities. Enjoy a competitive salary, generous annual leave, and unique perks like access to exclusive events and a comprehensive health care scheme, all while making a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Registrations Analyst in Hampshire
✨Tip Number 1
Get to know the company! Research their values and culture, and think about how you can align your skills with what they’re looking for. This will help you stand out during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Registrations Analyst in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Registrations Analyst role. Highlight your attention to detail, problem-solving skills, and any relevant experience that shows you can handle customer queries effectively.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d communicate in the role.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple tasks efficiently. In your application, give examples of how you’ve successfully juggled various responsibilities in the past, especially in fast-paced environments.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Registrations Analyst. Familiarise yourself with customer registration processes and common issues that arise. This will help you demonstrate your problem-solving skills and show that you're proactive.
✨Show Off Your Communication Skills
As a Registrations Analyst, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. This will highlight your ability to manage multiple tasks while keeping everyone informed.
✨Be Detail-Oriented
Attention to detail is crucial in this role. Bring up instances where your keen eye for detail has helped you catch errors or improve processes. This will reassure them that you can handle high volumes of information accurately.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the tools they use for registrations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
