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- Tasks: Handle customer complaints across various channels and ensure high-quality service.
- Company: Join a dynamic team at Luxion Group, committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days annual leave.
- Other info: Access to training, wellbeing support, and opportunities for career growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills and experience in customer service or complaints handling.
The predicted salary is between 29904 - 29904 £ per year.
The Role
You’ll handle a wide range of customer contact across multiple channels, including phone, email, live chat and social media, ensuring responses are in line with company policies and deliver a high standard of service. You’ll investigate and resolve enquiries and complaints, manage and update customer accounts, and work closely with other departments to ensure queries are handled efficiently within agreed SLAs. You’ll also support more complex cases, including third-party complaints, whilst acting as a positive representative of the brand.
Who Are We Looking For?
We’re looking for someone with strong customer experience, whether that’s within complaints handling, customer service or relationship based roles. You’ll be confident communicating both verbally and in writing, with the ability to build rapport and handle sensitive or challenging conversations with empathy and professionalism. You’ll be organised, able to work under pressure and manage your own workload effectively, while also working collaboratively with others. Most importantly, you’ll be proactive, self-sufficient and focused on delivering the best outcome for the customer every time!
The Important Things (Benefits available from your first day!)
- Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham. As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl.
- Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
- Employee Assistance Programme – giving you access to a dedicated GP line, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back – we offer all our staff a paid volunteering day every year to give back to the community, plus the chance to be involved in various fund-raising opportunities.
- Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
- Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
Complaints Handler in Hampshire employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Hampshire
✨Tip Number 1
Get to know the company inside out! Before your interview, check out their website and social media. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience in complaints handling.
✨Tip Number 3
Show off your soft skills! When discussing your experience, highlight how you've built rapport and handled challenging conversations. Remember, empathy and professionalism are key in this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Complaints Handler in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be handling sensitive conversations, it’s crucial to demonstrate your verbal and written communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Include specific examples of how you've resolved complaints or difficult situations in previous jobs. This will help us understand your approach to problem-solving and customer satisfaction.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Utilita Energy
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and complaints handling. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Complaints Handler. Prepare examples from your past experiences where you've successfully resolved complaints or handled difficult conversations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on demonstrating empathy and professionalism in your responses, especially when discussing sensitive topics.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges the department is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.