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For Companies At a Glance
- Tasks: Be the face of Utilita, helping customers with energy solutions and providing exceptional service.
- Company: Join Utilita Energy, a company dedicated to fairness and innovation in energy.
- Benefits: Enjoy a competitive salary, uncapped commission, and 25 days annual leave.
- Why this job: Make a real impact while earning and learning in a fast-paced environment.
- Qualifications: Proven sales experience, strong communication skills, and tech-savvy.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 22000 - 30000 £ per year.
Location: Newcastle
Salary: £26,208 basic plus uncapped commission
Hours: 40 hours per week – Monday to Friday
Do you have a proven track record of exceeding sales targets? Are you the kind of salesperson who puts customer needs first when they’re considering a change of energy provider? This is more than a sales role; it’s your chance to be on the frontline for Utilita Energy. If you thrive in a fast-paced sales environment and want to be part of a team that’s making a real difference, we want to hear from you.
At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy; we’re helping customers take control, reduce costs, and make smarter choices for everyday life.
What you'll be doing?
As a Frontline Customer Support agent, you will be the face of Utilita, attending new and existing customers' homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information, and booking meter installs.
What We Offer
- Guaranteed basic salary
- Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission
- Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
- 4-day virtual training induction programme with all equipment & uniform provided
What You’ll Bring
- Results-focused and passionate about delivering exceptional service
- Proven track record in face-to-face sales environment
- Confident communicator with strong objection handling
- Tech savvy and comfortable using a tablet or handheld device
Here’s Why You’ll Love Working Here
- Time to Recharge: Enjoy 25 days of annual leave, plus bank holidays, because balance matters.
- Smart Pension: We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.
- Event Perks: Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.
- Health Care That Cares: Dental, eye care, treatments, diagnostics, and consultations.
- Peace of Mind: Our death in service benefit pays 3x your salary to your next of kin.
- 24/7 Support: Access counselling, legal and financial advice, GP services, and more.
- Give Back: Take a paid volunteering day each year and join us in fundraising for causes that matter.
To be successful in this role, you will be required to pass a security vetting process.
Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Frontline Customer Support in Gateshead employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Support in Gateshead
✨Tip Number 1
Get to know the company inside out! Research Utilita Energy and understand their values, products, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Since this role is all about face-to-face sales, rehearse how you would present yourself and the benefits of Utilita's offerings. Role-playing with a friend can help you feel more confident and ready for real customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Utilita family.
We think you need these skills to ace Frontline Customer Support in Gateshead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and sales shine through. We want to see that you genuinely care about helping customers and making a difference in their lives.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in face-to-face sales and customer support. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Utilita Energy
✨Know the Company Inside Out
Before your interview, take some time to research Utilita Energy. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've exceeded sales targets or provided exceptional customer service. Be ready to discuss how you handle objections and turn them into opportunities, as this is crucial for a Frontline Customer Support role.
✨Practice Your Communication
As a confident communicator, it's essential to articulate your thoughts clearly. Consider doing mock interviews with friends or family to practice your responses. Focus on being personable and engaging, as you'll need to connect with customers face-to-face.
✨Be Tech-Savvy
Since the role involves using tablets and handheld devices, make sure you're comfortable with technology. Familiarise yourself with common apps or tools used in customer support and be prepared to discuss your tech skills during the interview.