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- Tasks: Help customers save energy and reduce bills while promoting sustainability.
- Company: Utilita Energy is a forward-thinking company focused on fairness and sustainability in energy services.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and exclusive discounts.
- Why this job: Make a real impact in your community while building a career in sustainability.
- Qualifications: A passion for helping others and strong communication skills are essential.
- Other info: Gain an ISEP qualification and be part of a team driving environmental change.
The predicted salary is between 22000 - 29000 £ per year.
Join to apply for the Energy Expert role at Utilita Energy.
Job Title: Energy Expert
Location: Luton Hub
Salary: £26,208 per annum
Hours: 20 hours per week Monday – Saturday
Sponsorship: Unfortunately, we are not able to offer sponsorship for this role.
Job Description
Join Us as an Energy Expert in our Luton Hub – Empowering People & Supporting Sustainability! Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our Luton Energy Hub team, where customer care, community support, and sustainability go hand in hand.
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face‑to‑face or over the phone, offering support that goes beyond energy services. You’ll empower customers with practical, personalised energy‑saving advice, helping them reduce usage, lower bills, and shrink carbon footprints, while introducing them to our innovative, eco‑conscious products and services.
Using our in‑house CRM system, you’ll resolve queries efficiently and translate technical information into everyday language, ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community, collaborating with local charities and organisations through Utilita Giving, strengthening community initiatives, and promoting environmental responsibility. Leading local green initiatives and working closely with your team, you’ll inspire others to build a cleaner, more connected future—making our Energy Hubs not just service points but community impact centres.
Qualifications
- A genuine interest in sustainability and community engagement, with the opportunity to gain an ISEP qualification.
- A passion for helping people and making a difference.
- Great communication skills across all channels.
- A proactive, can‑do attitude.
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
Benefits
Structured bonus scheme, clear career and development opportunities, 25 days’ leave plus bank holidays, private healthcare, mental wellbeing support, 24/7 GP and counselling services, exclusive discounts, paid volunteering day, pension contribution, and more.
About Utilita Energy
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. We promote fairness, smart technology, and sustainability, and are committed to becoming a Net Zero business by 2030.
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Energy Expert employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Expert
✨Tip Number 1
Familiarise yourself with Utilita Energy's mission and values, especially their commitment to sustainability and community support. This will help you align your answers during the interview with what they stand for, showing that you're a great fit for their team.
✨Tip Number 2
Engage with local community initiatives related to energy conservation or sustainability. This hands-on experience can provide you with real-life examples to discuss in your interview, demonstrating your passion and proactive attitude towards making a difference.
✨Tip Number 3
Brush up on your communication skills, particularly in translating technical information into everyday language. Practising this skill will prepare you for the customer interactions you'll have as an Energy Expert, ensuring you can effectively assist customers with their energy needs.
✨Tip Number 4
Network with current or former employees of Utilita Energy through platforms like LinkedIn. They can provide valuable insights about the company culture and the role, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Energy Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Energy Expert at Utilita Energy. Highlight your passion for sustainability and community engagement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your communication skills and any previous roles that involved customer service or community support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've helped others or contributed to sustainability initiatives in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Utilita Energy
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability during the interview. Utilita Energy is looking for candidates who are not just knowledgeable but also passionate about making a difference in their community.
✨Demonstrate Excellent Communication Skills
As an Energy Expert, you'll be interacting with customers regularly. Highlight your communication skills by providing examples of how you've effectively conveyed complex information in a simple manner in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you successfully helped a customer or resolved a challenging situation, showcasing your proactive attitude.
✨Research Utilita Energy's Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of driving sustainability.