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For Companies At a Glance
- Tasks: Help customers with energy-saving advice and support sustainability initiatives.
- Company: Utilita Energy is a forward-thinking company focused on fairness and sustainability in energy services.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and exclusive discounts.
- Why this job: Make a real impact in your community while building a career in sustainability.
- Qualifications: A passion for helping others and good communication skills are essential.
- Other info: Join a team that values innovation and supports your personal growth.
The predicted salary is between 22000 - 29000 £ per year.
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Job Title: Energy Expert
Location: Derby Hub
Salary: £26,208 per annum
Hours: 40 hours per week Monday – Saturday
Join Us as an Energy Expert in our Derby Hub – Empowering People & Supporting Sustainability!
Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our West Bromwich Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing
As a key member of our high street Energy Hub team, you’ll be at the forefront of driving sustainability in your local community. You’ll be the first point of contact for customers, whether face-to-face or over the phone, offering support that goes beyond energy services.
You’ll empower customers with practical, personalised energy-saving advice, helping them reduce their usage, lower their bills, and shrink their carbon footprint, along with introducing them to our innovative, eco-conscious products and services
Using our in-house CRM system, you’ll resolve queries efficiently and clearly translating technical information into everyday language and ensuring every interaction supports our mission for a more sustainable future.
Beyond customer service, you’ll be a sustainability ambassador in your community. You’ll collaborate with local charities and organisations through our charitable foundation, Utilita Giving, supporting initiatives that strengthen communities and promote environmental responsibility.
By leading local green initiatives and working closely with your team, you’ll inspire others to take part in building a cleaner, more connected future—making our Energy Hubs not just places of service, but centres of environmental and social impact.
What We’re Looking For
- A genuine interest in sustainability and community engagement, with the opportunity to gain a ISEP qualification.
- A passion for helping people and making a difference
- Great communication skills across all channels
- A proactive, can-do attitude
Ready to power up your career while powering down our carbon footprint?
Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About Us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet.
Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Management and Manufacturing
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Industries
Utilities
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Energy Expert employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Expert
✨Tip Number 1
Familiarise yourself with Utilita Energy's mission and values, especially their commitment to sustainability and community engagement. This will help you align your conversations and demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Engage with local community initiatives related to energy efficiency or sustainability. This hands-on experience can provide you with real-life examples to discuss in interviews, showcasing your proactive attitude and passion for making a difference.
✨Tip Number 3
Brush up on your communication skills, particularly in translating technical information into everyday language. Practising this skill will prepare you for the customer interactions you'll have as an Energy Expert, making you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Utilita Energy through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Energy Expert
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Energy Expert. Highlight your passion for sustainability and community engagement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your communication skills and any previous roles that involved customer service or community support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've helped others or contributed to sustainability initiatives in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utilita Energy
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability during the interview. Utilita Energy is looking for candidates who are not just knowledgeable but also passionate about making a difference in their community.
✨Demonstrate Excellent Communication Skills
As an Energy Expert, you'll be interacting with customers regularly. Highlight your communication skills by providing examples of how you've effectively conveyed complex information in a simple manner in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Prepare scenarios where you successfully helped a customer or resolved a challenging situation, showcasing your proactive attitude.
✨Research Utilita Energy's Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of driving sustainability.
