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For Companies At a Glance
- Tasks: Support customers with energy-saving advice and eco-friendly products.
- Company: Utilita Energy empowers communities with fair, flexible energy solutions.
- Benefits: Enjoy 25 days leave, private healthcare, and exclusive discounts.
- Why this job: Make a real difference in sustainability while growing your career.
- Qualifications: Passion for sustainability and excellent communication skills required.
- Other info: Gain an ISEP qualification and lead local green initiatives.
The predicted salary is between 21000 - 29000 £ per year.
Overview
Energy Expert role at Utilita Energy in Blackburn. Location: Blackburn Hub. Salary: £26,208 per annum. Hours: 40 hours per week, Monday – Saturday. Join us as an Energy Expert in our Blackburn Hub – empowering people and supporting sustainability.
Are you passionate about helping others and making a real difference in your community? We’re looking for friendly, proactive individuals to join our Blackburn Energy Hub team, where customer care, community support, and sustainability go hand in hand.
What You’ll Be Doing
- Be the first point of contact for customers face-to-face or over the phone, offering support that goes beyond energy services.
- Empower customers with practical, personalised energy-saving advice to reduce usage, lower bills, and shrink their carbon footprint.
- Introduce customers to innovative, eco-conscious products and services.
- Use our in-house CRM system to resolve queries efficiently and translate technical information into everyday language, ensuring interactions support our sustainability mission.
- Act as a sustainability ambassador in the community, collaborating with local charities and organisations through Utilita Giving to support initiatives that strengthen communities and promote environmental responsibility.
- Lead local green initiatives and work with the team to inspire participation, making Energy Hubs centers of environmental and social impact.
What We’re Looking For
- A genuine interest in sustainability and community engagement, with the opportunity to gain an ISEP qualification.
- A passion for helping people and making a difference.
- Excellent communication skills across all channels.
- A proactive, can-do attitude.
Ready to power up your career while powering down our carbon footprint? Join us and be part of something bigger, where your work supports people, the planet, and their pocket.
The Important Things
- Structured bonus scheme, clear career and development opportunities.
- 25 days of leave, plus bank holidays; private healthcare; mental wellbeing support; 24/7 GP and counselling services.
- Tickets to top events through Utilita Arenas; exclusive discounts; paid volunteering day.
- Generous pension contribution.
About Us
Founded in 2003, Utilita Energy challenges the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. We are committed to fairness, supporting those who need it most, and continuously innovating with smart technology. We aim to become a Net Zero business by 2030 and to educate everyone that small changes can have a big impact. Our core values are Fairness, Smart, and Sustainability.
The Luxion Group comprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.
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Energy Expert employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Energy Expert
✨Tip Number 1
Familiarise yourself with Utilita Energy's mission and values, especially their commitment to sustainability and community support. This will help you align your conversations during interviews with their goals and demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with local community initiatives or sustainability projects before applying. This hands-on experience can provide you with real-life examples to discuss during interviews, showcasing your proactive attitude and passion for making a difference.
✨Tip Number 3
Brush up on your communication skills, particularly in translating technical information into everyday language. Practising this skill can help you stand out as a candidate who can effectively assist customers and promote energy-saving advice.
✨Tip Number 4
Network with current or former employees of Utilita Energy through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Energy Expert
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what Utilita Energy is looking for in an Energy Expert. Pay attention to the skills and qualities they value, such as a passion for sustainability and excellent communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Energy Expert role. Emphasise any previous customer service roles, community engagement activities, or sustainability initiatives you have been involved in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company’s mission. Mention specific examples of how you have helped others or contributed to sustainability efforts in your community.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utilita Energy
✨Show Your Passion for Sustainability
Make sure to express your genuine interest in sustainability during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to environmental responsibility.
✨Communicate Clearly and Effectively
Since the role involves translating technical information into everyday language, practice explaining complex concepts simply. This will showcase your communication skills and ability to connect with customers.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might encounter and how you would handle them. Be ready to discuss how you would empower customers with energy-saving advice and support their needs effectively.
✨Demonstrate a Proactive Attitude
Utilita Energy values a proactive approach. During the interview, highlight instances where you've taken initiative in previous roles or projects, especially those related to community engagement or sustainability.
