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- Tasks: Lead a team to ensure top-notch quality and compliance in customer service.
- Company: A leading energy supplier with a focus on excellence and teamwork.
- Benefits: Competitive salary, structured bonus scheme, healthcare access, and generous leave policies.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in quality assurance and strong leadership abilities required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy supplier in Eastleigh seeks a Quality and Compliance Team Leader to guide and develop a high-performing team ensuring compliance with regulations and customer service standards.
Responsibilities include monitoring call performance and fostering continuous improvement.
The ideal candidate has experience in quality assurance, strong leadership skills, and proficiency in Microsoft Office.
This role offers a competitive salary and various benefits including a structured bonus scheme, healthcare access, and generous leave policies.
Remote Quality & Compliance Lead - Contact Centre in Eastleigh employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Quality & Compliance Lead - Contact Centre in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around compliance and customer service. We want you to show them you’re not just a fit for the role, but also for their culture.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are discussing your experience in quality assurance and leadership, the better you'll shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Quality & Compliance Lead - Contact Centre in Eastleigh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance and leadership. We want to see how you've developed high-performing teams and ensured compliance with regulations, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality & Compliance Lead role. Share specific examples of how you've monitored performance and driven continuous improvement in previous roles.
Show Off Your Microsoft Office Skills: Since proficiency in Microsoft Office is a must-have, make sure to mention any relevant experience you have with these tools. Whether it's creating reports or analysing data, we want to know how you’ve used them to enhance your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Make sure you brush up on quality assurance principles and compliance regulations relevant to the energy sector. Familiarise yourself with common customer service standards and be ready to discuss how you've ensured compliance in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or implemented changes that improved performance. This will demonstrate your capability to guide and develop a high-performing team.
✨Get Comfortable with Microsoft Office
Since proficiency in Microsoft Office is a must, make sure you're up to speed with Excel for data analysis and reporting. Be ready to discuss how you've used these tools to monitor performance or drive improvements in your previous positions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to quality and compliance. This shows your genuine interest in the role and helps you understand how you can contribute to their goals. It’s also a great way to assess if the company culture aligns with your values.
