Utilita Energy in Chandlers Ford is seeking a data‑driven Contact Centre Reporting Manager to lead the reporting function and turn data into actionable insights that support operational performance. You will own reporting frameworks, dashboards and systems, drive automation, and collaborate with stakeholders to raise data literacy and decision making across the group.
The role offers an opportunity to shape how customer service data informs strategy, with Power BI, SQL and Excel expertise
#J-18808-LjbffrLead, Contact Centre Analytics & Reporting in Eastleigh employer: Utilita Energy
Utilita Energy is an excellent employer, offering a dynamic work environment in Colchester with the flexibility of hybrid working. Employees benefit from a structured bonus scheme, comprehensive healthcare access, and generous leave policies, all while contributing to a company dedicated to achieving net-zero by 2030. The supportive culture fosters collaboration and growth, making it a rewarding place for those looking to make a meaningful impact in the energy sector.
