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- Tasks: Lead a team to enhance call performance and ensure compliance in contact centres.
- Company: An energy supplier committed to fairness and sustainability.
- Benefits: Competitive salary, healthcare, generous leave, and career development opportunities.
- Why this job: Make a real impact by improving call quality and coaching your team.
- Qualifications: Experience in quality assurance and strong leadership skills required.
- Other info: Join a dynamic team focused on continuous improvement and growth.
The predicted salary is between 36000 - 60000 £ per year.
An energy supplier in England is seeking a Contact Centre Compliance Team Leader to enhance call performance and ensure compliance across contact centres. The role involves leading a team, identifying improvement opportunities, and coaching staff.
Ideal candidates will have:
- Experience in quality assurance
- Leadership abilities
- Proficiency in Microsoft Office
Enjoy a competitive salary plus benefits including healthcare, generous leave, and career development opportunities. This company focuses on fairness and sustainability.
Hybrid: Quality & Compliance Team Lead, Contact Centre in Eastleigh employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid: Quality & Compliance Team Lead, Contact Centre in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector or contact centre space. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience with Microsoft Office and any relevant compliance achievements. We want to see how you can enhance call performance and lead a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company values of fairness and sustainability.
We think you need these skills to ace Hybrid: Quality & Compliance Team Lead, Contact Centre in Eastleigh
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and what strategies you used to enhance performance and compliance.
Be Specific About Your Experience: Don’t just say you have experience in quality assurance; give us examples! We love details that showcase your achievements and how they relate to the role of a Contact Centre Compliance Team Leader.
Tailor Your Application: Make your application stand out by tailoring it to our company values. Mention how your approach aligns with our focus on fairness and sustainability, and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Make sure you brush up on quality assurance principles and compliance standards relevant to contact centres. Familiarise yourself with the company's values around fairness and sustainability, as this will show your alignment with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you identified improvement opportunities and coached staff to enhance performance. This will demonstrate your capability to lead effectively.
✨Be Proficient with Microsoft Office
Since proficiency in Microsoft Office is a must, practice using Excel for data analysis or PowerPoint for presentations. Bring along any relevant reports or presentations you've created to showcase your skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to compliance and quality assurance. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.
