At a Glance
- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join a diverse team at a top-rated workplace for development.
- Benefits: Enjoy competitive salary, bonuses, 25 days leave, and health care schemes.
- Other info: Access to exclusive events, volunteering opportunities, and a supportive work culture.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Strong communication skills and experience in credit control or similar roles.
The predicted salary is between 27976 - 27976 £ per year.
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What We Can Offer You:
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension – we contribute 4% of your salary when you contribute 5%.
Credit Recovery Advisor – Hybrid, Career Growth in Eastleigh employer: Utilita Energy
Join our dynamic team as a Credit Customer Recoveries Advisor in Chandlers Ford, where we prioritise employee growth and well-being. With a structured bonus scheme, extensive career progression opportunities, and a commitment to diversity and inclusion, we create an environment that empowers you to thrive both personally and professionally. Enjoy generous annual leave, health care benefits, and unique perks like access to exclusive event tickets, all while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Recovery Advisor – Hybrid, Career Growth in Eastleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! Prepare examples from your past experiences that highlight your problem-solving abilities and customer service skills. This is your chance to demonstrate how you can add value to the Credit Risk team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Credit Recovery Advisor – Hybrid, Career Growth in Eastleigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Recovery Advisor role. Highlight your experience in credit control or similar environments, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and resolved issues in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, emphasise your solution-focused mindset. We’re looking for someone who can interpret complex data and multi-task effectively. Give us examples of how you've tackled challenges head-on in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team at StudySmarter!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, brush up on your knowledge of credit control and customer recovery processes. Familiarise yourself with common challenges in the industry and think about how you would handle them. This will show that you're not just a great communicator but also someone who understands the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses. Remember, it's all about building rapport, so be personable and engaging!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or managed complex data. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Resilience
In a role like this, resilience is key. Be ready to discuss times when you've faced challenges or difficult customers and how you maintained professionalism. Highlighting your ability to stay calm under pressure will demonstrate that you're well-suited for the demands of the job.
