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- Tasks: Help customers manage their bills and set up payment plans.
- Company: Leading energy provider focused on efficiency and customer engagement.
- Benefits: Career progression, structured bonuses, and comprehensive well-being support.
- Why this job: Make a difference by helping customers while building your career.
- Qualifications: Strong communication skills and a commitment to service excellence.
- Other info: Hybrid role with opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading energy provider is seeking a Credit Customer Recoveries Advisor located in Eastleigh. This role involves liaising with customers who have not paid their bills, managing calls to establish payment plans.
Key skills include excellent communication and data interpretation, combined with a commitment to service excellence.
The position offers career progression, a structured bonus scheme, and comprehensive well-being support. Join a company recognized for its focus on energy efficiency and customer engagement.
Credit Recovery Advisor – Hybrid in Eastleigh employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Recovery Advisor – Hybrid in Eastleigh
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you connect your skills to their mission, especially in energy efficiency and customer engagement.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to payment plans and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals ready to make a difference in the energy sector.
We think you need these skills to ace Credit Recovery Advisor – Hybrid in Eastleigh
Some tips for your application 🫡
Show Off Your Communication Skills: In your application, make sure to highlight your excellent communication skills. We want to see how you can connect with customers and handle sensitive situations, especially when discussing payment plans.
Be Data Savvy: Since this role involves data interpretation, don’t forget to mention any experience you have with analysing data. We love candidates who can turn numbers into actionable insights, so share examples if you can!
Commit to Service Excellence: Let us know about your commitment to service excellence. Share stories or experiences where you went above and beyond for a customer. This will show us that you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand the energy sector and the role of a Credit Recovery Advisor. Brush up on common customer service scenarios and payment plans, as well as the company's values around energy efficiency and customer engagement.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed difficult conversations or resolved customer issues in the past. This will demonstrate your ability to handle calls with customers effectively.
✨Data Interpretation is Key
Be ready to discuss how you interpret data and use it to inform your decisions. Think of specific instances where you've used data to create payment plans or improve customer satisfaction. This will show that you can combine analytical skills with customer service.
✨Emphasise Your Commitment to Service Excellence
Highlight your dedication to providing top-notch service. Share stories that illustrate your commitment to going above and beyond for customers. This aligns perfectly with the company's focus on service excellence and will set you apart from other candidates.