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- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join Utilita, a leading energy company focused on sustainability and innovation.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in credit control or customer service are essential.
- Other info: Be part of a diverse team committed to making energy usage smarter and greener.
The predicted salary is between 22000 - 29000 £ per year.
Location: Chandlers Ford/Hybrid
Salary: £26,208
Hours: 40 (8am-5pm, Monday-Friday)
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
Responsibilities
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA’s.
Who are we looking for? / Qualifications
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What We Can Offer You
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham. As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension – we contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company. Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Credit Customer Recoveries Advisor in Eastleigh employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Customer Recoveries Advisor in Eastleigh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Utilita. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Credit Customer Recoveries Advisor, you'll need to communicate effectively with customers. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or negotiated solutions. Be ready to share these stories during your interview to demonstrate your solution-focused mindset.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our site. This not only shows your enthusiasm but also ensures you’re considered for the role as soon as possible.
We think you need these skills to ace Credit Customer Recoveries Advisor in Eastleigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Credit Customer Recoveries Advisor role. Highlight your experience in credit control or similar environments, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a solution-focused mindset, so share any experiences where you’ve successfully resolved customer issues or negotiated payment plans.
Be Professional Yet Personable: While we appreciate professionalism, don’t forget to let your personality shine through! Building rapport with customers is key, so show us your friendly side in your written application. We’re all about authenticity here at StudySmarter.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Customer Recoveries Advisor. Brush up on credit control basics and be ready to discuss how you've handled similar situations in the past. This will show that you're not just interested in the job, but that you also have the relevant experience.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal communication skills. Think about how you can build rapport quickly with different types of customers. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Be Data Savvy
The ability to interpret complex data is key for this position. Familiarise yourself with common metrics used in credit control and be prepared to discuss how you’ve used data to inform your decisions or improve processes in previous roles.
✨Emphasise Resilience and Professionalism
In this role, you'll need to stay calm under pressure. Think of examples where you've had to deal with difficult situations or customers and how you maintained professionalism. This will demonstrate your resilience and commitment to exceptional customer service.