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- Tasks: Manage customer inquiries through phone, email, and chat while ensuring top-notch service.
- Company: Utilita Energy, a leader in customer satisfaction and support.
- Benefits: Hybrid work model, bonus scheme, skills development, and 25 days annual leave.
- Other info: Join a supportive team focused on positive customer interactions.
- Why this job: Make a real difference in customer satisfaction and enhance your communication skills.
- Qualifications: Strong customer experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Utilita Energy is seeking a Complaints Handler in Chandler's Ford to manage customer inquiries via phone, email, and chat while ensuring high service standards. The role requires strong customer experience, excellent communication skills, and the ability to handle sensitive situations.
The position offers a hybrid work model with comprehensive benefits, including a bonus scheme, skills development, and 25 days of annual leave. Join our team to make a positive impact on customer satisfaction.
Customer Complaints & Resolution Specialist (Hybrid) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints & Resolution Specialist (Hybrid)
✨Tip Number 1
Research Utilita Energy and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact on customer satisfaction.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer inquiries via phone, email, and chat, being articulate and clear is key. Try role-playing with a friend to simulate real-life scenarios.
✨Tip Number 3
Prepare for common interview questions related to customer complaints and resolution. Think of examples from your past experiences where you successfully handled sensitive situations, as this will demonstrate your capability in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Complaints & Resolution Specialist (Hybrid)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your customer service experience and communication skills, as these are key for us at Utilita Energy.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. If you’ve handled sensitive situations before, share a brief story that demonstrates your ability to resolve complaints effectively.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through. A friendly tone can go a long way in showing us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Utilita Energy
✨Know the Company Inside Out
Before your interview, take some time to research Utilita Energy. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Complaints & Resolution Specialist, excellent communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Empathy and Problem-Solving
In this role, you'll be dealing with sensitive situations. Think of scenarios where you've had to empathise with a customer and resolve their issues. Highlight your ability to stay calm under pressure and find solutions that satisfy both the customer and the company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're proactive and serious about making a positive impact on customer satisfaction.