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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and develop staff skills.
- Company: Utilita Energy, a pioneer in smart technology for energy efficiency.
- Benefits: Competitive salary, bonus scheme, 25 days leave, private healthcare, and more.
- Why this job: Join a company committed to sustainability and making a real impact.
- Qualifications: Experience in customer service leadership and team motivation.
- Other info: Inclusive culture with clear career growth opportunities.
The predicted salary is between 29592 - 29592 ÂŁ per year.
Overview
Join to apply for the Customer Care Team Leader (Extra Care) role at Utilita Energy
Job Title: Customer Care Team Leader
Location: Chandlers Ford / Hybrid
Salary: ÂŁ29,592 per annum
Hours: 40 hours per week
Established in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
Are you an experienced customer service leader or looking to move into managing a team? If yes, then we have a fantastic opportunity for you to join our Contact Centre here at Utilita!
What does this role involve?
As a Customer Service Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.
- coach and develop staff to be the best they can be;
- oversee department KPI’s and SLA’s to ensure they are met;
- manage and resolve any escalated queries from your team;
- ensure company policies and procedures are adhered to at all times;
- work closely with internal departments.
Who are we looking for?
As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.
You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements.
You will be approachable and adaptable and willing to roll up your sleeves when needed.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Important Things! (Benefits available from your first day)
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
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Customer Care Team Leader (Extra Care) employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader (Extra Care)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Utilita on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Customer Care Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership style aligns with Utilita's values of fairness, smartness, and sustainability. Show them you’re not just a fit for the role, but for their mission too!
✨Tip Number 3
Don’t forget to showcase your achievements! Bring examples of how you've improved team performance or customer satisfaction in previous roles. Numbers speak volumes, so if you’ve got stats, flaunt them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Utilita family. Let’s get you that interview!
We think you need these skills to ace Customer Care Team Leader (Extra Care)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Team Leader role. Highlight your leadership experience and any customer service achievements that align with what Utilita is looking for. We want to see how you can motivate and empower a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your values align with Utilita's commitment to fairness, smart solutions, and sustainability. Let us know why you’re the perfect fit!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved team performance or customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Utilita Energy
✨Know the Company Inside Out
Before your interview, make sure you research Utilita Energy thoroughly. Understand their mission, values, and recent achievements, especially their commitment to sustainability and customer service. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Leadership Skills
As a Customer Care Team Leader, you'll need to demonstrate your ability to motivate and develop a team. Prepare specific examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in customer service. Think about scenarios involving escalated queries or team management challenges. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the company's approach to employee development, or how they measure success in the Customer Care department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
