At a Glance
- Tasks: Engage with customers on unpaid bills and maintain accurate records.
- Company: Utilita Energy, a dynamic company focused on customer service.
- Benefits: Structured bonus scheme, health care options, and 25 days annual leave.
- Why this job: Make a difference in customer lives while enjoying a hybrid work model.
- Qualifications: Excellent communication skills and resilience are essential.
The predicted salary is between 25000 - 32000 £ per year.
Utilita Energy is seeking a Credit Customer Recoveries Advisor in Chandler's Ford on a hybrid work basis. The role involves engaging with customers on unpaid bills and ensuring accurate records are maintained.
The ideal candidate possesses excellent communication skills, resilience, and a passion for customer service.
Benefits include:
- A structured bonus scheme
- Health care options
- 25 days of annual leave plus bank holidays
Credit Recovery Specialist – Hybrid employer: Utilita Energy
Utilita Energy is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. Located in Chandler's Ford, the hybrid work model allows for flexibility while maintaining a strong focus on customer service excellence, complemented by a structured bonus scheme, comprehensive health care options, and generous annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Recovery Specialist – Hybrid
✨Tip Number 1
Get to know Utilita Energy and their values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Credit Recovery Specialist, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled tough situations in the past. Employers love to see candidates who can bounce back and keep a positive attitude, especially in customer service roles.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining the team at Utilita Energy. Don't miss out on this opportunity!
We think you need these skills to ace Credit Recovery Specialist – Hybrid
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about engaging with customers, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Be Resilient in Your Approach:We know that dealing with unpaid bills can be tough, so show us your resilience! Share examples in your application where you've successfully navigated challenging situations, whether in customer service or elsewhere.
Passion for Customer Service:Let your passion for customer service shine through in your application. Talk about why you love helping customers and how you go the extra mile to ensure their satisfaction. This will resonate well with us at Utilita Energy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand Utilita Energy's services and values. Familiarise yourself with common customer recovery processes and be ready to discuss how you would handle specific scenarios involving unpaid bills.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider role-playing with a friend or family member to simulate potential interview questions, especially those related to customer service.
✨Demonstrate Resilience
Prepare examples from your past experiences where you've faced challenges and bounced back. This could be dealing with difficult customers or managing high-pressure situations. Highlighting your resilience will show that you're a great fit for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
