At a Glance
- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join Utilita, a leading energy company focused on sustainability and customer care.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Be part of a diverse team with opportunities for growth and community involvement.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in credit control or similar roles.
The predicted salary is between 27976 - 27976 £ per year.
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a credit control or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Credit Customer Recoveries Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you:
- Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements.
- Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas.
- Time off – we give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing – we give access to you and one other to our partnered Unmind App.
- Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme – giving you access to a dedicated GP line, counselling support, legal and financial advice 24/7.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community.
- Death in service – we pay three times your annual salary to your designated next of kin.
- Pension – we contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Credit Recovery Specialist employer: Utilita Energy
Utilita Energy is an exceptional employer located in Chandlers Ford, offering a vibrant work culture that champions diversity and inclusivity. With a strong focus on employee development, we provide structured career progression pathways, comprehensive wellbeing support, and exciting perks such as a bonus scheme and annual leave. Join us to be part of a forward-thinking team dedicated to sustainability and making a positive impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Recovery Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Utilita. Understand their values, mission, and recent achievements. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Credit Recovery Specialist, you'll need to be a great communicator. Try role-playing with a friend or family member to get comfortable discussing payment plans and handling objections.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Think about times when you’ve turned a difficult situation into a positive outcome – this is what employers love to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Credit Recovery Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Recovery Specialist role. Highlight your experience in credit control or similar environments, and showcase your communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and resolved payment issues in the past. We love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your solution-focused mindset. Give us examples of how you've tackled complex data or challenging situations in previous roles. We’re all about finding solutions together!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our awesome company culture there!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and customer recovery. Brush up on common terms and processes, so you can speak confidently about your experience and how it relates to the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate potential interview questions, focusing on how you would handle difficult conversations or explain complex data.
✨Demonstrate Resilience
Prepare examples from your past experiences where you faced challenges in a customer service environment. Highlight how you remained professional and solution-focused, as this will show your potential employer that you can handle tough situations with grace.
✨Embrace Diversity and Inclusion
Familiarise yourself with the company's commitment to diversity and inclusion. Be ready to discuss how you can contribute to an inclusive culture and why it's important to you. This shows that you align with their values and are a good fit for the team.
