At a Glance
- Tasks: Help customers set up repayment plans through calls and support.
- Company: Join Utilita Energy, a leader in the energy sector.
- Benefits: Enjoy a structured bonus scheme, 25 days leave, and career growth.
- Other info: Hybrid role with great opportunities for advancement.
- Why this job: Make a difference by helping customers manage their bills effectively.
- Qualifications: Strong communication skills and experience in credit control.
The predicted salary is between 30000 - 40000 £ per year.
Utilita Energy is seeking a Credit Customer Recoveries Advisor to join our Credit Risk team in Chandler's Ford. In this hybrid position, you will work with customers who have not made bill payments, handling both inbound and outbound calls to establish effective repayment plans.
The ideal candidate will possess solid communication skills and experience in a credit control environment.
The role offers a structured bonus scheme, career progression opportunities, and 25 days of annual leave plus bank holidays.
Credit Recovery Advisor (Hybrid) – Repayment Solutions employer: Utilita Energy
Utilita Energy is an excellent employer that prioritises employee well-being and growth, offering a supportive work culture in Chandler's Ford. With a structured bonus scheme, generous annual leave, and clear pathways for career progression, employees are empowered to thrive both personally and professionally in this dynamic hybrid role.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Recovery Advisor (Hybrid) – Repayment Solutions
✨Tip Number 1
Make sure you research Utilita Energy and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member to get comfortable discussing repayment plans and addressing customer concerns.
✨Tip Number 3
Network with current or former employees of Utilita Energy on LinkedIn. They can provide insider tips about the interview process and what it’s like to work in the Credit Risk team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team.
We think you need these skills to ace Credit Recovery Advisor (Hybrid) – Repayment Solutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and showcases your communication skills. We want to see how your background aligns with the role of a Credit Recovery Advisor, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers with repayment solutions. We love seeing genuine enthusiasm for the role, so let your personality come through.
Showcase Relevant Experience:If you've worked in similar roles before, make sure to mention specific examples of how you’ve successfully managed customer repayments. We appreciate candidates who can demonstrate their problem-solving skills and ability to handle challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and repayment solutions. Brush up on common practices and terms in the industry so you can speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since this role involves handling calls with customers, practice articulating your thoughts clearly and concisely. Consider role-playing with a friend or family member to simulate the types of conversations you might have, focusing on empathy and problem-solving.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer who is resistant to repayment plans. Think of examples from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use for tracking repayments, or how success is measured in this position. This shows you’re engaged and serious about the opportunity.
