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- Tasks: Join our Credit Risk team to help customers manage their bill payments through calls and payment plans.
- Company: Utilita is a leading energy company, committed to sustainability and customer empowerment.
- Benefits: Enjoy a structured bonus scheme, 25 days annual leave, and access to health care and wellbeing resources.
- Why this job: Be part of a diverse team in a supportive culture focused on career growth and community impact.
- Qualifications: Strong communication skills and the ability to handle complex data are essential for success.
- Other info: Win tickets to shows and sports events, plus a paid volunteering day each year!
The predicted salary is between 22000 - 29000 £ per year.
Title: Credit Control Advisor
Department: Credit Risk
Location: Chandlers Ford/Hybrid
Salary: GBP26,208
Hours: 8am-5pm or 11am-8pm Monday-Friday (Every other Saturday 8am-12pm)
Are you a great communicator with a solution-focused mindset?
Do you have experience working within a credit control or similar environment?
If so, we have a great opportunity for you to join our Credit Risk team as a Credit Control Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You\’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.
Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLA\’s.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional.
You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
Our employees, just like our customers, come from all walks of life, and we\’re committed to championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
What we can offer you
- Bonus Scheme: we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness, and sustainability.
- Career progression: we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK\’s top 40 \’Best Workplace for Development\’ 2024 awards.
- Win tickets! We run exciting competitions to win tickets to shows across the country at our sponsored arenas, including Cardiff, Sheffield, Newcastle, and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off: We all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing: Your wellbeing is very important to us. We give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve your mental wellbeing.
- Health care scheme: This includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
- Employee Assistance Programme: Giving you access to a dedicated GP line making a GP appointment quicker, counseling support, legal and financial advice 24/7, 365 days a year.
- Exclusive packages: We have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back: We offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service: We pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
- Pension: We contribute 4% of your salary when you contribute 5%.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita\’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household.
Since installing Britain\’s first smart meter in 2008, we\’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to Work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”.
Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart, and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.
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Credit Control Advisor employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor
✨Tip Number 1
Familiarise yourself with the energy sector and Utilita's unique approach to credit control. Understanding their values of fairness, smartness, and sustainability will help you align your responses during interviews.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as a Credit Control Advisor. This will prepare you for handling customer queries and building rapport effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your resilience and problem-solving skills. Being able to share specific instances where you've successfully managed difficult situations will set you apart.
We think you need these skills to ace Credit Control Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or similar roles. Emphasise your communication skills and any experience you have with customer service, as these are key for the Credit Control Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or resolved payment issues in the past.
Showcase Your Problem-Solving Skills: Since the role requires a solution-focused mindset, include examples in your application that demonstrate your ability to analyse complex data and develop effective payment plans for customers.
Highlight Your Resilience: The job may involve dealing with challenging situations. Share experiences where you've remained professional under pressure, showcasing your resilience and commitment to exceptional customer service.
How to prepare for a job interview at Utilita Energy
✨Showcase Your Communication Skills
As a Credit Control Advisor, you'll need to demonstrate excellent verbal and written communication skills. Prepare examples of how you've effectively communicated with customers or stakeholders in the past, especially in challenging situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've had to negotiate payment plans or resolve disputes, and be ready to discuss your approach and the outcomes.
✨Understand the Company Values
Familiarise yourself with Utilita's core values: Fairness, Smart, and Sustainability. Be prepared to explain how these values resonate with you and how you can embody them in your role as a Credit Control Advisor.
✨Demonstrate Your Data Interpretation Skills
Since the role requires interpreting complex data, brush up on your analytical skills. Be ready to discuss how you've used data to inform decisions or improve processes in previous roles.
