Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers door-to-door, promoting energy solutions and providing top-notch support.
- Company: Join Utilita Energy, a forward-thinking company dedicated to fairness and innovation.
- Benefits: Enjoy a competitive salary, uncapped commission, and generous annual leave.
- Why this job: Make a real difference by helping customers save on energy costs while earning great rewards.
- Qualifications: Proven sales experience, strong communication skills, and tech-savvy.
- Other info: Diverse and inclusive workplace with opportunities for personal growth and community involvement.
The predicted salary is between 26208 - 36700 £ per year.
Location: London (Field Based)
Salary: £26,208 basic plus uncapped commission
Hours: 40 hours per week – Monday to Friday
Do you have a proven track record of exceeding sales targets? Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider? This is more than a sales role, it’s your chance to be on the frontline for Utilita Energy. We are looking for Frontline Customer Support Agents to join our team and generate new prepayment customers. At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.
What you’ll be doing?
- As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers' homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information and booking meter installs.
What We Offer:
- Guaranteed basic salary
- Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission
- Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
- 4-day virtual training induction programme with all equipment & uniform provided
What You’ll Bring:
- Proven track record in face-to-face sales environment.
- Confident communicator with strong objection handling.
- Tech savvy and comfortable using a tablet or handheld device.
Here’s Why You’ll Love Working Here:
- Time to Recharge: Enjoy 25 days of annual leave, plus bank holidays, because balance matters.
- Smart Pension: We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.
- Event Perks: Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.
- Health Care That Cares: Dental, eye care, treatments, diagnostics, and consultations.
- Peace of Mind: Our death in service benefit pays 3x your salary to your next of kin.
- 24/7 Support: Access counselling, legal and financial advice, GP services, and more.
- Give Back: Take a paid volunteering day each year and join us in fundraising for causes that matter.
To be successful in this role you will be required to pass a security vetting process. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Frontline Customer Support Agent in Coventry employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Customer Support Agent in Coventry
✨Tip Number 1
Get to know the company inside out! Before you step into that interview, do a bit of homework on Utilita Energy. Understand their values, products, and what makes them tick. This will not only impress your interviewers but also help you tailor your answers to show you're the perfect fit.
✨Tip Number 2
Practice your pitch! Since this role is all about face-to-face sales, rehearse how you’d sell Utilita’s services. Think about common objections you might face and prepare confident responses. The more you practice, the more natural it’ll feel when you’re out there in the field.
✨Tip Number 3
Show off your people skills! During interviews, share stories that highlight your ability to connect with customers. Whether it’s resolving an issue or making a sale, demonstrating your knack for building relationships will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Utilita team. So, get your application in and let’s power homes together!
We think you need these skills to ace Frontline Customer Support Agent in Coventry
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your proven track record in face-to-face sales. We want to see how you've exceeded targets in the past, so share specific examples that showcase your success!
Be Customer-Centric: Remember, this role is all about putting customer needs first. In your application, emphasise your ability to connect with customers and how you’ve helped them make informed decisions in the past.
Tech Savvy? Let Us Know!: Since you'll be using a tablet or handheld device, mention any relevant tech skills you have. We love candidates who are comfortable with technology, so don’t hold back on sharing your experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Utilita Energy!
How to prepare for a job interview at Utilita Energy
✨Know Your Product Inside Out
Before the interview, make sure you understand Utilita Energy's products and services. Familiarise yourself with their benefits and how they can help customers save money and make smarter choices. This knowledge will not only impress your interviewers but also show that you're genuinely interested in helping customers.
✨Showcase Your Sales Success
Prepare to discuss specific examples of how you've exceeded sales targets in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your sales skills and how you can bring value to Utilita Energy.
✨Practice Objection Handling
As a Frontline Customer Support Agent, you'll need to handle objections confidently. Think of common objections you might face when selling energy services and practice your responses. This will help you feel more prepared and confident during the interview.
✨Be Tech-Savvy
Since the role involves using tablets and handheld devices, be ready to discuss your tech skills. If you have experience with similar tools, mention it! If not, show your willingness to learn and adapt. This will reassure the interviewers that you can handle the technical aspects of the job.