At a Glance
- Tasks: Transform complex data into actionable insights that drive better business decisions.
- Company: Join a dynamic team at Luxion Group, focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, bonus scheme, health care, and 25 days annual leave.
- Other info: Access to skills development, wellbeing app, and paid volunteering opportunities.
- Why this job: Use your passion for data to make a real impact in a supportive environment.
- Qualifications: Strong SQL skills and experience with Power BI or Excel required.
Could you turn complex data into meaningful business insight that drives better decisions? Do you enjoy uncovering trends, challenging assumptions and helping stakeholders understand the story behind the data? We're looking for a Contact Centre Reporting Analyst to join our team in Chandlers Ford and help transform data into meaningful business insight. Working closely with stakeholders across the business, you'll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making.
As a Contact Centre Reporting Analyst, you'll be responsible for gathering, analysing and interpreting data from across the business, using tools such as SQL, Power BI and Excel. You'll create reports and dashboards that provide valuable insight into operational performance. This role is much more than producing reports. You'll be responsible for gathering, validating and interpreting data from across the business, ensuring stakeholders have access to accurate and meaningful information. By asking questions, investigating anomalies and exploring what's driving performance, you'll help transform complex datasets into clear stories and actionable insights that support the business.
We're looking for someone with a genuine passion for data and a naturally analytical and inquisitive mindset. You'll already be working in a Reporting Analyst, Report Writer, Data Analyst or similar role and have strong SQL skills, along with experience using Power BI or Excel. You'll be highly detail oriented, comfortable working with large datasets and confident identifying trends, inconsistencies and opportunities for improvement. You'll also be a strong communicator who can present findings in a clear and engaging way, helping stakeholders understand not just what the data shows, but what it means! Most importantly, you'll enjoy using data to solve problems!
The Important Things!
- Bonus Scheme - made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development - we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways! - we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off - our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App - we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme - we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations.
- Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
- Death in service - we pay twice your annual salary to your designated next of kin.
- Pension - we contribute 4% of your salary when you contribute 5%.
Contact Centre Reporting Analyst employer: Utilita Energy
At Luxion Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. Located in the vibrant Chandlers Ford area, our Contact Centre Reporting Analyst role provides not only competitive salaries and comprehensive benefits from day one but also ample opportunities for professional development through training and skills enhancement. With a strong emphasis on employee wellbeing, community involvement, and a supportive environment, we empower our team to turn data into impactful business insights while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Reporting Analyst
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Utilita Energy!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Contact Centre Reporting Analyst at Utilita Energy.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Utilita Energy.
✨Apply Directly through Our Website
When you find a suitable opening like Contact Centre Reporting Analyst at Utilita Energy, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Contact Centre Reporting Analyst
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Utilita Energy, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Utilita Energy. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Utilita Energy
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Utilita Energy!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
