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- Tasks: Manage commercial customer accounts and ensure top-notch service.
- Company: Utilita Energy is a pioneering energy company focused on sustainability and smart technology.
- Benefits: Enjoy 25 days leave, private healthcare, mental wellbeing support, and exclusive discounts.
- Why this job: Join a diverse team committed to sustainability and making a positive impact.
- Qualifications: Looking for proactive individuals with strong organisational skills and a passion for customer service.
- Other info: Hybrid work model with regular team days in Colchester.
The predicted salary is between 22000 - 29000 £ per year.
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Join to apply for the Commercial Customer Account Manager role at Utilita Energy
Job Title: Commercial Customer Account Manager
Location: Colchester / Hybrid (Office days Monday & Tuesday)
Salary: £26,208 per annum
Hours: Monday – Friday 37.5 hour per week
Established in 2003, Utilita is the UK\’s first – and still only – energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
What does this role involve?
We are looking for Commercial Customer Account Managers to facilitate the onboarding and account management of our commercial customers.
Day to day, you will;
- Accurately register all new business customers in the company’s systems.
- Handle incoming customer queries promptly and effectively, ensuring a high standard of service.
- Participate in regular outbound campaigns to improve billing accuracy by obtaining meter readings and arranging meter installations.
- Act as the primary point of contact for assigned customers and liaise closely with Business Development Managers.
- Proactively manage business customer debt, addressing non-payment issues in a timely manner.
- Investigate and resolve customer complaints, ensuring positive outcomes and customer satisfaction.
Who are we looking for?
We’re looking for a proactive and well-organised Commercial Customer Account Manager to deliver exceptional support to Business Development Managers (BDMs) and our commercial customer base.
Acting as a central point of contact, you’ll maintain clear communication across internal teams, in relation to any projects, alongside your own portfolio of commercial customers.
The role can be based working from home but commutable to our Colchester office, for regular team days on a Monday & Tuesday.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Important Things! (FYI Benefits available from your first day!)
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About Us
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe \”what you can see, you can save\”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Utilities
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Commercial Customer Account Manager employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Customer Account Manager
✨Tip Number 1
Familiarise yourself with Utilita's mission and values, especially their commitment to sustainability and customer empowerment. This knowledge will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Utilita on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and the specific challenges faced by Commercial Customer Account Managers.
✨Tip Number 3
Prepare to discuss your experience in customer service and account management. Be ready to share specific examples of how you've successfully handled customer queries or resolved complaints, as these skills are crucial for the role.
✨Tip Number 4
Research the latest trends in the energy sector, particularly around smart technology and energy efficiency. Being knowledgeable about industry developments will show that you're proactive and well-informed, making you a more attractive candidate.
We think you need these skills to ace Commercial Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Commercial Customer Account Manager. Focus on customer service, account management, and any experience with energy or utilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for Utilita Energy and the role. Mention specific aspects of the company’s mission and values that resonate with you, and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and organisation. These are crucial for managing customer accounts and ensuring satisfaction, which is key to the role.
Showcase Your Understanding of Sustainability: Utilita Energy values sustainability. Include any relevant experience or knowledge you have regarding energy efficiency or sustainable practices, as this aligns with their core values.
How to prepare for a job interview at Utilita Energy
✨Understand the Company Values
Before your interview, make sure you know Utilita's core values: Fairness, Smart, and Sustainability. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Commercial Customer Account Manager.
✨Showcase Your Customer Service Skills
As this role involves handling customer queries and complaints, be ready to share specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Highlight your proactive approach and problem-solving abilities.
✨Familiarise Yourself with Smart Technology
Utilita is a pioneer in smart technology, so it’s beneficial to have a basic understanding of how smart meters work and their impact on energy consumption. This knowledge will help you engage more effectively with customers and demonstrate your commitment to the company's mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to manage customer accounts and handle debt issues. Think about how you would approach these situations and be ready to articulate your thought process clearly during the interview.
