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- Tasks: Investigate and resolve smart meter issues while engaging with customers.
- Company: Utilita, the UK's pioneering energy company focused on sustainability.
- Benefits: Competitive salary, bonus scheme, 25 days leave, private healthcare, and more.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Join a team making a real impact in energy efficiency and customer care.
- Qualifications: Qualified Dual Fuel Smart Meter Engineer with relevant certifications.
Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
Are you a qualified Dual Fuel Smart Meter Engineer? Do you enjoy solving complex Smart Meter issues? If so, we have a great opportunity for you to join our award-winning Field Services team as a Revenue Protection Smart Meter Engineer.
What does this role involve?
Representing our Revenue Protection team, you will attend domestic and commercial properties to investigate and resolve smart meter alerts and safety issues. Your day-to-day responsibilities will include:
- Engaging with customers at pre-warrant and warrant appointments;
- Discussing repayment options and agreeing suitable resolutions;
- Installing and exchanging smart meters when required;
- Collaborating with internal teams to ensure all outcomes are compliant.
Who are we looking for?
The successful candidate will hold CMA1/CCN1 or equivalent, MET1, MOCOPA (single phase, single off multi, multi rate), along with previous experience as a Smart Meter Engineer. 3-Phase and Medium pressure qualifications would be desirable but not essential. You will thrive in a team-focused environment where clear communication, flexibility and resilience are key. With no two days the same, you'll enjoy adapting to new challenges and making a real impact.
Your role will involve having access to our customers' homes, so you'll need to go through some enhanced security vetting.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Revenue Protection Smart Meter Engineer in Cardiff employer: Utilita Energy
Contact Detail:
Utilita Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Smart Meter Engineer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector, especially those who work with smart meters. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your experience as a Smart Meter Engineer. Highlight your problem-solving abilities and how you've tackled complex issues.
✨Tip Number 3
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about past experiences where you resolved smart meter alerts or safety issues, and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Utilita.
We think you need these skills to ace Revenue Protection Smart Meter Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your qualifications like CMA1/CCN1, MET1, and MOCOPA in your application. We want to see how your experience as a Smart Meter Engineer makes you the perfect fit for our Revenue Protection team!
Be Personable: Since you'll be engaging with customers regularly, let your personality shine through! Share examples of how you've successfully resolved issues or communicated effectively in past roles. We love a good story!
Tailor Your Application: Don’t just send a generic application. Take a moment to align your experiences with what we’re looking for in the job description. Show us why you’re excited about joining Utilita and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Utilita Energy
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to smart meters and the specific qualifications required for the role, like CMA1/CCN1 and MET1. Being able to discuss your experience with these systems will show that you're not just qualified, but also passionate about what you do.
✨Showcase Your Problem-Solving Skills
Since the role involves solving complex smart meter issues, prepare examples of past challenges you've faced and how you resolved them. This will demonstrate your ability to think on your feet and adapt to new situations, which is crucial in this job.
✨Engage with the Company Values
Utilita places a strong emphasis on fairness, smart technology, and sustainability. Familiarise yourself with these values and think about how your personal beliefs align with them. During the interview, share how you can contribute to these principles in your role.
✨Prepare for Customer Interaction
As you'll be engaging with customers regularly, practice how you would handle various scenarios, especially around discussing repayment options and resolving issues. Showing empathy and clear communication skills will set you apart as a candidate who can represent the Revenue Protection team effectively.