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For Companies At a Glance
- Tasks: Manage customer registrations and resolve queries in a fast-paced environment.
- Company: Join the UK's #1 PAYG energy supplier with a focus on innovation.
- Benefits: Enjoy competitive salary, bonus scheme, and 25 days annual leave.
- Other info: Access to wellbeing resources, skills development, and paid volunteering opportunities.
- Why this job: Make a real impact by delivering excellent customer experiences every day.
- Qualifications: Strong communication skills and experience handling customer queries preferred.
The predicted salary is between 27976 - 27976 £ per year.
We’re looking for a Registrations Analyst to join our growing team, supporting the smooth onboarding and registration of new customers. This is a fast-paced role where you’ll play a key part in delivering an excellent customer experience, resolving queries, and ensuring registrations are completed accurately and efficiently.
The Role
As a Registrations Analyst, you’ll be responsible for managing customer registrations, resolving data issues, and supporting registrations related queries within agreed SLAs. You’ll work closely with internal teams, customers, and external suppliers to ensure a smooth and seamless process from start to finish. This role would suit someone who is highly organised, a strong communicator, and confident managing multiple tasks at once. You’ll also support wider business functions during peak periods and help maintain high service standards across the team.
We’re open to candidates from a variety of backgrounds, and experience within the energy industry isn’t essential. We’re looking for someone proactive, organised, and confident using their initiative in a fast-paced environment. You’ll ideally have experience handling high volumes of information or customer queries, alongside strong Microsoft Office skills. Strong communication skills, attention to detail and the ability to learn new systems and processes are key to succeeding in this role. Most importantly, you’ll be proactive, self-sufficient and focused on delivering the best experience for the customer every time!
The Important Things! (FYI Benefits available from your first day!)
- Bonus Scheme – made up of a business element and demonstrating our three core values, Smart, Fairness and Sustainability.
- Skills Development – we want our staff to build up and grow their careers with us. To help with this we offer training to help you achieve your goals.
- Giveaways! – we run regular competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
- Time off – we all need time to recharge our batteries. Our staff have 25 days annual leave plus bank holidays to help make this happen.
- Wellbeing App – your wellbeing is very important to us, we provide access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme – we know taking care of yourself costs. So, we partner with BHSF on a cashback scheme that provides money back on services such as dental, eye care and treatments including MRI scans and diagnostics health consultations. This can also be enhanced to cover your partner and children.
- Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
- Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fundraising opportunities.
- Death in service – we pay twice your annual salary to your designated next of kin, so they don’t have to worry about costs at such a distressing time.
- Pension – Saving for retirement is essential; we contribute 4% of your salary when you contribute 5%.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier. But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
Registrations Analyst in Sheffield employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registrations Analyst in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Registrations Analyst role. Think about how your skills can help deliver an excellent customer experience and be ready to share examples.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you manage multiple tasks and resolve queries efficiently. This will demonstrate that you're the proactive and self-sufficient candidate we’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Registrations Analyst in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Registrations Analyst role. Highlight your organisational skills and experience with customer queries, as these are key for us in this fast-paced environment.
Show Off Your Communication Skills: Since strong communication is crucial for this role, don’t shy away from showcasing examples where you’ve effectively resolved issues or managed multiple tasks. We love seeing how you can deliver an excellent customer experience!
Be Proactive and Detail-Oriented: In your application, emphasise your proactive approach and attention to detail. Mention any experiences where you’ve successfully handled high volumes of information or data issues, as this will resonate with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Registrations Analyst. Familiarise yourself with customer onboarding processes and how to resolve queries efficiently. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Registrations Analyst, strong communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practising clear and concise responses will also help you shine during the interview.
✨Be Ready to Handle Data
Since this role involves managing high volumes of information, brush up on your data handling skills. Be prepared to discuss your experience with Microsoft Office and any systems you've used to manage data. Highlight your attention to detail and how it has helped you in previous roles.
✨Demonstrate Your Proactivity
The ideal candidate is proactive and self-sufficient. Think of instances where you've taken the initiative to solve problems or improve processes. Sharing these experiences will show that you're ready to hit the ground running and contribute positively to the team.