At a Glance
- Tasks: Be the face of Utilita, helping customers with energy solutions and providing exceptional service.
- Company: Join Utilita Energy, a leader in smart energy solutions with a focus on fairness and innovation.
- Benefits: Enjoy a competitive salary, uncapped commission, 25 days leave, and health care perks.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact while earning and learning in a dynamic sales environment.
- Qualifications: Proven sales experience, confident communication skills, and tech-savvy.
The predicted salary is between 22000 - 30000 € per year.
Location: Sheffield, UK
Time type: Full time
Posted on: Posted Today
Job requisition id: JR100543
Salary: £26,208 basic plus uncapped commission
Hours: 40 hours per week – Monday to Friday
This is more than a sales role, it’s your chance to be on the frontline for Utilita Energy. If you thrive in a fast-paced sales environment and want to be part of a team that’s making a real difference, we want to hear from you.
At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.
As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers' homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information and booking meter installs.
What we offer:
- Guaranteed basic salary
- Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission
- Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
- 4-day virtual training induction programme with all equipment & uniform provided
What You’ll Bring
- Proven track record in face-to-face sales environment.
- Confident communicator with strong objection handling.
- Tech savvy and comfortable using a tablet or handheld device.
Here’s Why You’ll Love Working Here:
- Time to Recharge: Enjoy 25 days of annual leave, plus bank holidays, because balance matters.
- Smart Pension: We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.
- Event Perks: Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.
- Health Care That Cares: Dental, eye care, treatments, diagnostics, and consultations.
- Peace of Mind: Our death in service benefit pays 3x your salary to your next of kin.
- 24/7 Support: Access counselling, legal and financial advice, GP services, and more.
- Give Back: Take a paid volunteering day each year and join us in fundraising for causes that matter.
To be successful in this role you will be required to pass a security vetting process.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier. But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.
Frontline Customer Support in Sheffield employer: Utilita Energy Ltd
At Utilita Energy, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Sheffield where you can truly make a difference. With competitive salaries, uncapped commission opportunities, and a strong focus on employee well-being through generous leave, health care benefits, and personal development initiatives, we foster a culture of inclusivity and support. Join us to be part of a team that values innovation and fairness while empowering you to grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Support in Sheffield
✨Tip Number 1
Get to know Utilita Energy inside out! Familiarise yourself with their products and services, as well as their mission. This will not only help you stand out in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Practice your face-to-face sales pitch! Since this role is all about connecting with customers, rehearse how you’d present Utilita’s benefits. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might share valuable insights that could give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Utilita and ready to take that next step in your career.
We think you need these skills to ace Frontline Customer Support in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Frontline Customer Support role. Highlight your face-to-face sales experience and any tech skills you have, as these are key for us at Utilita Energy.
Showcase Your Communication Skills:As a Frontline Customer Support agent, you'll need to be a confident communicator. Use your application to demonstrate how you've handled objections or difficult conversations in the past. We want to see your personality shine through!
Be Results-Focused:We love candidates who can show a proven track record of achieving results. Include specific examples of your successes in sales or customer service roles to catch our eye and prove you're the right fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Utilita Energy.
How to prepare for a job interview at Utilita Energy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Utilita Energy. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Sales Skills
Since this role is heavily focused on face-to-face sales, prepare examples from your past experiences where you successfully handled objections or closed a sale. Be ready to discuss how you can apply those skills to help customers make smarter energy choices.
✨Practice Your Communication
As a Frontline Customer Support agent, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and handling potential questions.
✨Be Tech-Savvy
Since the job requires using tablets and handheld devices, brush up on your tech skills. Familiarise yourself with common apps or tools that might be used in customer support roles. Being able to demonstrate your comfort with technology can set you apart from other candidates.
