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For Companies At a Glance
- Tasks: Monitor customer interactions and provide feedback to ensure top-notch quality.
- Company: Leading UK energy supplier committed to sustainability and fairness.
- Benefits: Flexible working arrangements and a supportive, diverse environment.
- Why this job: Make a real difference in customer experience while working remotely.
- Qualifications: Strong communication and negotiation skills required.
- Other info: Join a company that values diversity and offers growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy supplier in the UK is seeking a Call Quality and Compliance Officer in Chandlers Ford. The role involves ensuring the quality of customer interactions through monitoring and feedback, facilitating call levelling sessions, and using strong communication and negotiation skills.
The company values diversity and offers flexible working arrangements, providing a supportive environment for employees while focusing on sustainability and fairness.
Remote Call Quality & Compliance Specialist employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Call Quality & Compliance Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the company you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to call quality and compliance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills during the interview! Use clear examples from your past experiences that highlight your ability to monitor and provide feedback effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Call Quality & Compliance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in call quality and compliance. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ensuring quality customer interactions and how you can contribute to our supportive environment.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Utilita Energy Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the energy supplier thoroughly. Understand their values, especially around sustainability and fairness, as well as their approach to customer service. This will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Call Quality & Compliance Specialist, strong communication is key. Prepare examples from your past experiences where you effectively communicated feedback or facilitated discussions. This will demonstrate your ability to handle call levelling sessions and provide constructive feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to call quality and compliance. Think of scenarios where you had to monitor calls or resolve compliance issues, and be ready to explain your thought process and actions.
✨Highlight Your Flexibility and Team Spirit
Since the company values diversity and offers flexible working arrangements, be sure to express your adaptability and willingness to work collaboratively. Share examples of how you've thrived in diverse teams or adapted to changing environments in previous roles.
