At a Glance
- Tasks: Coach and mentor frontline customer support agents while engaging directly with customers.
- Company: Join Luxion Group, a leader in smart energy solutions with a focus on sustainability.
- Benefits: Enjoy a competitive salary, uncapped commission, 25 days leave, and private healthcare.
- Other info: Thrive in a diverse and inclusive environment with clear career development opportunities.
- Why this job: Make a real impact by shaping high-performing teams and enhancing customer experiences.
- Qualifications: Experience in sales, strong communication skills, and a full UK driving licence required.
The predicted salary is between 31443 - 31443 £ per year.
Luxion Group is looking for a driven and experienced Field-Based Mentor to support and develop our Frontline Customer Support agents across the London area. This is a field-based role where you’ll engage directly with customers while also coaching and mentoring new and existing team members. You’ll play a key role in shaping high-performing agents and ensuring a customer first mindset across your region.
What part can you play in making a difference?
As part of our Field Sales team, you will be the first point of contact for our door-to-door agents. Following a new agent training period, you will be supporting, coaching, and developing the agents for their first four weeks with us. As a Mentor you will conduct 1-2-1’s with new and existing agents, identify and implement development plans to ensure our agents exceed their targets. You will liaise with your Area Sales Manager on individual and team performances and deputise in their absence.
What do we need from you?
- As an experienced sales individual with a door-to-door background, you will be approachable and adaptable and willing to roll up your sleeves when needed.
- You will need to be a good communicator both verbally and written, with the ability to manage and prioritise your own workload.
- A full UK driving licence is required due to the travel requirements. A work vehicle is provided, for business use only.
The Important Things!
Join a company that truly invests in you. Enjoy clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace, we’re a place to thrive.
About us
At Luxion Group, we prioritize smart, fair, and sustainable practices to address the complexities of modern technology and energy needs. Our comprehensive services, from installation to maintenance, ensure a seamless experience for our clients, with a strong emphasis on customer-first values. Join us on our journey towards a brighter, more sustainable future. Together, we can make a difference.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Mentor (South) employer: Utilita Energy Ltd
At Luxion Group, we are committed to fostering a supportive and dynamic work environment where our employees can thrive. As a Mentor in London, you will benefit from clear career progression, generous leave, private healthcare, and a culture that champions diversity and inclusion. Join us in making a meaningful impact while enjoying exclusive perks and a strong focus on employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Mentor (South)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Mentor role and ask if they know anyone at Luxion Group. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for those interviews by practising common questions related to mentoring and coaching. Think about your past experiences and how they align with what Luxion Group is looking for. We want to see your passion for developing others shine through!
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight times when you've had to roll up your sleeves and get involved. Luxion Group values approachable mentors who can lead by example, so make sure to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Luxion Group family. Let’s get you that Mentor position!
We think you need these skills to ace Mentor (South)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mentor role. Highlight your experience in coaching and mentoring, especially in a sales environment. We want to see how your skills align with our customer-first mindset!
Showcase Your Communication Skills:Since this role requires strong verbal and written communication, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and maybe even share an example of how you’ve effectively communicated in a previous role.
Be Authentic:We’re all about being your true self at Luxion Group. Let your personality shine through in your application! Share your passion for mentoring and how you can contribute to our inclusive culture.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep track of your application!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Mentor at Luxion Group. Familiarise yourself with their customer-first values and how you can contribute to developing high-performing agents. Research their services and think about how your experience aligns with their mission.
✨Showcase Your Coaching Skills
Since this role involves mentoring and coaching, be prepared to discuss specific examples from your past where you've successfully developed others. Think about challenges you faced and how you overcame them, as well as the impact your coaching had on team performance.
✨Communicate Clearly
As a Mentor, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showcasing your verbal and written communication skills.
✨Be Ready to Roll Up Your Sleeves
This role requires adaptability and a hands-on approach. Be ready to discuss times when you've taken initiative or gone above and beyond to support your team. Highlight your willingness to get involved in the field and help agents succeed, showing that you're not just a mentor but also a team player.
