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- Tasks: Lead major incident responses and drive rapid service restoration.
- Company: Leading UK tech company transforming the energy sector with smart data solutions.
- Benefits: Competitive salary, up to 15% bonus, EV car scheme, and inclusive culture.
- Why this job: Make a real impact by enhancing incident management and mentoring teams.
- Qualifications: Experience in ITIL processes and strong leadership skills.
- Other info: Dynamic role with on-call responsibilities and opportunities for professional growth.
The predicted salary is between 40500 - 67500 ÂŁ per year.
We’re seeking an experienced Major Incident Manager who can take full ownership in leading our response with confidence and clarity. You’ll play a vital role in strengthening our resilience and elevating how our organisation manages critical incidents.
As a Major Incident Manager, you will be the steady leader who brings structure and clarity when critical IT services are disrupted. You will coordinate with cross‑functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact.
Your role will focus on strengthening our resilience. You’ll lead post‑incident reviews, support root cause analysis, and improve the processes that shape how we respond to major incidents. This includes helping define what “good” looks like and contributing to a more mature, effective incident management function.
Developing others is a key part of the role. You’ll mentor and train the incident team, sharing best practice and raise capability across the operation. Working across multiple product groups and business areas, you’ll help align our approach to major incidents, ensuring consistency, professionalism, and continuous improvement across the organisation.
We’re looking for someone who brings calm, structure, and direction to major incidents when things get challenging, someone who can turn confusion into clarity and guide teams throughout the organisation through critical incidents with confidence.
You’ll have a strong understanding of ITIL processes, which will provide a structured and consistent approach to incident handling, enabling you to coordinate responses more effectively, reduce recovery time, and ensure that every major incident is managed with clarity, control, and accountability.
You’ll be confident in leading insightful reviews, improve our processes, and help shape a stronger, more resilient organisation. Your coaching and mentoring skills will help strengthen the team’s capability, enabling others to adopt best practice and enhancing the overall performance of the major incident function.
This role will involve on-call working on a rota basis (24/7).
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
Benefits - available from day one! We offer an EV car scheme. Qualifying terms and conditions apply.
Major Incident Manager (6 month fixed term) employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager (6 month fixed term)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to major incident management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Don’t just wait for job postings; proactively reach out to companies you admire, like us at StudySmarter! Express your interest in potential roles and share how your skills can contribute to their success.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind them of your key strengths. Plus, it shows you’re genuinely keen on joining their team!
We think you need these skills to ace Major Incident Manager (6 month fixed term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any previous roles where you’ve led incident management. We want to see how you can bring calm and structure to critical situations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed major incidents in the past and how you can contribute to our mission at StudySmarter.
Showcase Your Leadership Skills: As a Major Incident Manager, leadership is key. In your application, emphasise your coaching and mentoring abilities. We’re looking for someone who can develop others and enhance team performance, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your ITIL Inside Out
As a Major Incident Manager, having a solid grasp of ITIL processes is crucial. Brush up on your knowledge of incident management frameworks and be ready to discuss how you've applied these principles in past roles. This will show that you can bring structure and clarity to the table.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills during critical incidents. Think of specific examples from your experience where you successfully led a team through a major incident. Highlight your decision-making process and the outcomes achieved.
✨Showcase Your Mentoring Skills
Since developing others is key in this role, be prepared to talk about your mentoring experiences. Share how you've trained teams or individuals in best practices and how that has improved overall performance. This will demonstrate your commitment to building a strong incident management function.
✨Emphasise Your Calm Under Pressure
The ability to remain calm and provide direction during high-pressure situations is essential. Prepare anecdotes that illustrate how you've managed stress and confusion in past incidents. This will reassure the interviewers that you can handle the challenges that come with the role.
