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- Tasks: Lead a team to recover outstanding balances and manage pre-disconnection visits.
- Company: Utilita, the UK's first energy company focused on smart technology and sustainability.
- Benefits: Enjoy 25 days leave, private healthcare, gym access, and a structured bonus scheme.
- Why this job: Make a real impact in a role that champions fairness and innovation in energy.
- Qualifications: Leadership experience and a good understanding of revenue protection processes.
- Other info: Join a diverse team committed to sustainability and personal growth.
The predicted salary is between 24500 - 29500 £ per year.
Location: Remote/ Chandlers Ford
Salary: £29,520 - £36,900 PA
Hours: 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.
As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers. You will oversee the end-to-end management of pre-disconnection visits (PDV's) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customer's property to recover outstanding debt.
Day to day, you will:
- be an escalation point for internal & external stakeholders;
- provide training & development to staff to help them reach their potential;
- ensure all tasks are completed within agreed SLA's.
You will have a good understanding of Utilita and revenue protection processes to be a point of escalation for the team; where you can understand and resolve complex issues and queries. You will be approachable, adaptable and willing to roll up your sleeves when needed. Previous experience in a leadership position would be desirable. Your role might involve having access to some sensitive information, so you'll most likely need to go through some enhanced security vetting.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access private healthcare, mental wellbeing support, free on site gym, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.
Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Warrant Recovery Team leader in London employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warrant Recovery Team leader in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Utilita and understanding their values. Be ready to discuss how your experience aligns with their mission of fairness, smart technology, and sustainability.
✨Tip Number 3
Practice common interview questions and scenarios related to team leadership and conflict resolution. We want to see how you handle challenges, so be ready to share your success stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Utilita family.
We think you need these skills to ace Warrant Recovery Team leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that are relevant to the Warrant Recovery Team Leader role. Highlight any leadership experience and your understanding of credit risk processes, as this will show us you’re a great fit for the team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your values align with Utilita’s mission. We love seeing genuine enthusiasm, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. As a Warrant Recovery Team Leader, you'll need to be adaptable and resourceful, so let us know how you’ve demonstrated these qualities before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Stuff
Before the interview, make sure you understand Utilita's mission and values, especially around fairness, smart technology, and sustainability. Familiarise yourself with their credit risk processes and how the Warrant Recovery Team fits into the bigger picture.
✨Show Leadership Skills
As a Warrant Recovery Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on training, development, and resolving complex issues. Be ready to discuss your approach to motivating and supporting your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive information. Think of scenarios where you've had to manage escalations or difficult situations, and be prepared to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges, how success is measured in the role, or what opportunities there are for professional development. This shows your genuine interest in the position and the company.
