Revenue Protection Smart Meter Engineer in London

Salary: £40,758 plus Bonus scheme

Hours: 40 hours per week

Established in 2003, Utilita is the UK's first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers' pockets and the planet.

If so, we have a great opportunity for you to join our award-winning Field Services team as a Revenue Protection Smart Meter Engineer. Representing our Revenue Protection team, you will attend domestic and commercial properties to investigate and resolve smart meter alerts and safety issues.

Your day-to-day responsibilities will include:

• Engaging with customers at pre-warrant and warrant appointments;
• Discussing repayment options and agreeing suitable resolutions;
• Installing and exchanging smart meters when required;
• Collaborating with internal teams to ensure all outcomes are compliant.

The successful candidate will hold CMA1/CCN1 or equivalent, MET1, MOCOPA (single phase, single off multi, multi rate), along with previous experience as a Smart Meter Engineer. 3-Phase and Medium pressure qualifications would be desirable but would not be essential.

You will thrive in a team‐focused environment where clear communication, flexibility and resilience are key. With no two days the same, you’ll enjoy adapting to new challenges and making a real impact. Your role will involve having access to our customer’s homes, so you’ll need to go through some enhanced security vetting.

Our employees, just like our customers, come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

The Important Things!

Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days’ leave, plus bank holidays, access private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We’re more than a workplace; we’re a place to thrive.

Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that’s good for the pocket and planet. Since then, we’ve made it our mission to put fairness first – supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain’s smart meter revolution, our belief in smart technology means that we’re always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we’ll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

As the first energy company to install a smart meter, we’ve helped millions to save £££s on their energy. With personalised energy saving advice, top-notch customer service and our award-winning app, My Utilita, it’s no reason we’re the UK’s #1 PAYG energy supplier. But smart tech isn’t what got us to where we are – that’s down to great people. Our core values drive our innovation to keep us ahead of the curve and pass down the benefits to our customers. We’re always looking for people who share our vision of Smart, Fair and Sustainability.