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- Tasks: Lead a team to enhance service quality and ensure compliance in call performance.
- Company: A leading energy provider in the UK with a focus on customer service excellence.
- Benefits: Bonuses, professional growth opportunities, and a flexible remote/hybrid work environment.
- Why this job: Make a real impact on service quality while developing your leadership skills.
- Qualifications: Experience in quality assurance and strong team leadership skills required.
- Other info: Join a dynamic team dedicated to customer service excellence.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in the United Kingdom is seeking a Contact Centre Compliance Team Leader to enhance service quality through leadership. You will lead a team to monitor and improve call performance, ensuring all interactions comply with regulations.
The ideal candidate has experience in quality assurance within contact centres, strong team leadership skills, and a passion for customer service excellence. This role includes opportunities for bonuses and professional growth.
Quality & Compliance Team Leader - Remote/Hybrid in London employer: Utilita Energy Ltd
Contact Detail:
Utilita Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Team Leader - Remote/Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around quality and compliance. Be ready to share how your experience aligns with their goals and how you can enhance service quality.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've successfully led teams in the past, particularly in improving performance and ensuring compliance.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Quality & Compliance Team Leader - Remote/Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance and team leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements in contact centres!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service excellence and how you can enhance our team's performance. We love seeing genuine enthusiasm!
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate to compliance and quality monitoring. We’re looking for specific examples of how you've improved call performance or led a team successfully.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at StudySmarter!
How to prepare for a job interview at Utilita Energy Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of quality assurance in contact centres. Brush up on relevant regulations and compliance standards that are crucial for the role. This will show your potential employer that you're not just a good fit, but that you're genuinely interested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your capability to lead a team effectively and enhance service quality.
✨Emphasise Customer Service Excellence
Be ready to discuss your passion for customer service. Share stories that highlight your commitment to providing exceptional service and how you’ve instilled this value in your previous teams. This aligns perfectly with the company's focus on enhancing service quality.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to compliance and quality assurance. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. Plus, it can spark a great conversation!
